Location: Pittsburgh, Pennsylvania, USA
Work Type: Full-Time
Experience Required: 18 – 28 Years
Compensation: USD 200000 – 240000 + Bonus + Benefits
Eligibility: Valid US Work Authorization
Job Overview
We are seeking an experienced Director of Digital Channels and Payments to lead the design, development, and optimization of digital banking platforms and payment systems. This role will drive the organization’s digital transformation strategy, ensuring secure, scalable, and seamless digital experiences across all customer-facing channels. The position will oversee the modernization of payment infrastructure while enabling innovation across digital banking platforms including mobile, online, and emerging digital interfaces.
Key Responsibilities
- Lead the strategic roadmap for digital banking platforms including online banking, mobile apps, ATMs, and digital interfaces
- Ensure digital channels are scalable, secure, and aligned with customer expectations and regulatory requirements
- Oversee integration of digital channels with core banking systems and third-party fintech solutions
- Direct modernization and management of payment systems including ACH, wire transfers, RTP, P2P, bill pay, and card services
- Collaborate with treasury, operations, and compliance teams to ensure payment systems meet regulatory standards
- Evaluate and implement emerging payment technologies and fintech partnerships
- Establish robust architecture for digital and payment platforms including APIs, cloud services, and cybersecurity protocols
- Ensure high system availability, performance optimization, and disaster recovery capabilities
- Drive user-centric digital experiences using analytics, customer insights, and market trends
- Implement omnichannel strategies to deliver consistent and personalized customer experiences
- Ensure compliance with banking regulations including FFIEC, NACHA, PCI-DSS, and GLBA
- Lead and mentor cross-functional technology teams including developers, product managers, QA engineers, and system analysts
- Foster a culture of innovation, accountability, and continuous improvement across digital technology teams
Must-Have Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
- Extensive experience in technology leadership roles within banking or financial services
- Strong expertise in digital banking platforms and customer-facing financial technology solutions
- Hands-on experience with payment systems including ACH, RTP, wire transfers, and card services
- Proven experience in cloud-native architectures, APIs, and modern integration frameworks
- Strong knowledge of regulatory requirements in banking technology environments
- Experience leading cross-functional engineering teams in Agile environments
- Excellent leadership, communication, and stakeholder management skills
Nice-to-Have Qualifications
- Experience with front-end technologies such as React, React Native, TypeScript, and JavaScript
- Familiarity with REST APIs, microservices architecture, and cloud-native development
- Exposure to technologies such as C#, ASP.NET, .NET Core, and SQL Server
- Experience implementing advanced analytics and customer personalization strategiesPrior experience leading digital transformation initiatives within financial institutions