Director Banking Center Manager, Old Lyme, CT

Santander Consumer USA Inc.; Old Lyme (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander Consumer USA Inc. is seeking a Branch Leader in the United States (CT) to drive sales, client engagement and operational excellence at the Banking Center. You will lead a team to meet service and revenue goals, coach staff, and ensure compliance with applicable laws and policies.

The role requires banking experience, strong leadership, and a focus on customer service. This is a full-time onsite position with the Santander Benefits package and opportunities for growth.

Qualifications

• 5-7 years of banking experience with leadership and customer service emphasis.
• Intricate knowledge of retail banking products and services.
• Strong customer service, relationship building, and communication skills.
• Experience in organizing and managing a team and daily operations.

Responsibilities

• Meet/exceed sales and retention goals and set team targets.
• Develop and manage detailed business plans and branch goals.
• Expand and retain client relationships; cross-sell and resolve issues.
• Coach and hold team accountable; provide development and feedback.
• Ensure audits and compliance with bank policies and laws.
• Schedule shifts to meet customer needs and maintain coverage.
• Lead onboarding and training of new colleagues.

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.


• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.


• Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center’s growth and profitability objectives.


• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.


• Maintain a working knowledge of all asset, liability, and partner products and services as well as alternative delivery channels.


• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.


• Utilize and model usage of all available sales tools and resources.


• Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.


• Ensure compliance with Federal and State laws as well as bank policies and procedures.


• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.


• Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.


• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• H.S. Diploma or General Education Degree (GED) required


• Advanced degrees (Associates and/or Bachelor's) preferred

Qualifications:

• 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills required


• Intricate knowledge of retail banking products and services.


• Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $0.00 USD

Maximum: $0.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.