Director, AWS Tech Products & Operations

Real Chemistry; Boston, Carmel, Chicago, Lambertville (MA, IN, IL, NJ); Hybrid; USD 200,000 - 235,000; Full time

Job summary

Real Chemistry is hiring for a hands-on Director, Technical Product Operations to own end-to-end AWS-based platform delivery, security, and client experience. You will lead architecture, deployment, and operations while actively contributing to security, AI-enabled features, and reliability.

You will manage external IT/platform teams, partner with InfoSec and product teams, set standards, and ensure strong stakeholder communication with executives.

Qualifications

• Hands-on track record—the candidate must be a practitioner who has personally implemented and operated a product on AWS infrastructure, not solely a manager of others who do.
• Demonstrated experience implementing a product on AWS (compute, networking, databases, IAM, IaC) from build through production operation.
• 7+ years in IT / platform engineering / cloud operations, including 3+ years operating production workloads in AWS.
• Prior leadership or people-management experience, ideally leading external IT, DevOps, SRE, or platform engineering functions.

Responsibilities

• Own the full lifecycle of client-facing SaaS products hosted on AWS—from infrastructure design to ongoing operation, optimization, and support.
• Architect, implement, and maintain scalable, resilient AWS environments with clear separation across development, staging, and production.
• Lead HA/DR design, backups, failover, and recovery procedures to meet uptime commitments.
• Manage infrastructure-as-code (Terraform), CI/CD pipelines, and controlled promotion paths between environments.
• Own observability—metrics, logging, tracing, and alerting, driving cost-effective performance improvements (FinOps).
• Ensure security posture and SOC 2 compliance, partnering with InfoSec and auditors to sustain attestations.
• Oversee AI/LLM-enabled features, productionizing capabilities with data classification, DLP, and controls.
• Establish SLAs, incident response playbooks, on-call coverage, and runbooks for production reliability.
• Mentor external IT/platform teams, align platform capabilities with client needs, and communicate health and roadmap to executives.

Skills

AWS experience

Production ops

Leadership

Security governance

SOC 2 knowledge

IaC (Terraform)

CI/CD pipelines

Observability

Communications

Vendor management

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

AWS IAM

CI/CD

ECS/Fargate

EKS

Security testing

Job description

Real Chemistry is hiring for a hands-on Director, Technical Product Operations to own end-to-end AWS-based platform delivery, security, and client experience. You will lead architecture, deployment, and operations while actively contributing to security, AI-enabled features, and reliability.

You will manage external IT/platform teams, partner with InfoSec and product teams, set standards, and ensure strong stakeholder communication with executives.