Director, Associate Relations

SRS Distribution Inc.; McKinney (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision

Flexible Spending Accounts

Life Insurance

Short-Term Disability

Long-Term Disability

Job summary

SRS Distribution Inc. is seeking a Director of Associate Relations to lead and develop the AR team across the enterprise. You will oversee performance management, coaching, and calibration to ensure consistent decision-making and execution.

The role partners with field leadership and COEs to implement HR policies and programs, while identifying risks and driving process improvements to enhance efficiency and usability. Hybrid work location in McKinney, TX with travel as needed.

Qualifications

• Proven experience supporting field leaders in a multi-location or regional environment.
• Working knowledge of federal, state, and local employment laws.
• Strong analytical, problem-solving, and risk assessment skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to operate within defined decision rights and enterprise standards.
• High level of integrity, judgment, and professionalism.

Responsibilities

• Lead Associate Relations function with accountability for performance management, goals, calibration, development planning and corrective action.
• Identify risk indicators, feedback loops, and communicate findings to HRBPs and COEs to improve programs.
• Execute enterprise HR policies, programs, and initiatives consistently across all locations; support policy updates with COEs.
• Own team-level HR execution metrics and drive corrective actions through training or escalation to COEs.

Skills

People Leadership

Associate Relations

Policy Execution

Risk Identification

Communication

Analytical Thinking

Decision Making

Enterprise Standards

HR Program Implementation

Coaching & Development

Ethics & Professionalism

Education

Bachelor's degree in Human Resources or Business Administration

Tools

HRIS

Job description

Position Purpose

The Director, Associate Relations is a people leader responsible for supervising and developing the AR Specialists and Managers ensuring the consistent, accurate, and effective execution of the Associate Relations function nationwide. This role provides team level governance, supports capacity and escalation management, and partners with field leadership. The Associate Relations Director focuses on execution and operational excellence to help identify process improvements to enhance efficiency and usability.

Key Responsibilities

• Leader Coaching & Enablement Serve as head of Associate Relations function, with full accountability for performance management, goals setting, calibration, development planning and corrective action as needed. Act as the final internal escalation point for complex or sensitive associate relations matters before involvement of HRBPs or Associate Relations leadership. Provide team-level coaching on effective execution (HR policies, procedures and associate relations practices) and calibration to reduce variability in decision-making and execution quality. Lead onboarding, training, and continuous development for Associate Relations associates, ensuring readiness to execute enterprise programs independently. Conduct regular quality reviews of Associate Relations Team to identify trends, coaching opportunities, and systemic execution gaps, while monitoring workload balance and maintaining coverage.
• Risk Identification & Feedback Loops Monitor associate engagement trends, risk indicators, and execution gaps across assigned regions. Proactively identify emerging risks and execution challenges and communicate findings to HRBPs and COEs. Provide structured, data-informed feedback to improve enterprise programs, tools, and processes.
• HR Program & Policy Execution Execute enterprise HR policies, programs, and initiatives consistently across all supported locations. Support communication and rollout of HR programs developed by COEs, ensuring clarity and adoption in the field. Partner with COEs to support updates to all HR policies and associate handbook content, without redesign or customization.
• Metrics & Continuous Improvement Own team-level HR Execution metrics, including case quality, timeliness, consistency, escalation trends, engagement outcomes and recognition participation. Track escalated issues to ensure timely follow-up and resolution and enable HRG operational efficiency. Hold HRGs accountable for meeting defined performance and execution standards. Identify systemic execution gaps and drive corrective actions through training, process refinement, or escalation to COEs. Ensure follow-through on escalated issues and removal of execution barriers impacting HRG & Sr. HRG effectiveness. Participate in enterprise HR initiatives and projects as assigned.

Direct Manager/Direct Reports

Reports to: VP of HR Direct Reports: Specialists, Manager, Senior Manager

Travel Requirements

Must be able to travel up to 30% to attend meetings, branch visits

Physical Requirements

Ability to sit for extended periods Ability to work at a computer and attend virtual and in-person meetings

Work Conditions

Professional office or remote environment Operates in a dynamic, collaborative, and fast-paced environment. Must manage multiple priorities efficiently while responding swiftly to employment-related inquiries and policy updates.

Minimum Qualifications

• Proven experience supporting field leaders in a multi-location or regional environment
• Working knowledge of federal, state, and local employment laws
• Strong analytical, problem-solving, and risk assessment skills
• Excellent verbal and written communication skills
• Demonstrated ability to operate within defined decision rights and enterprise standards
• High level of integrity, judgment, and professionalism

Preferred Qualifications

• Advanced HRIS reporting and analytics capability
• Experience leading and developing HR professionals
• Experience supporting enterprise change initiatives
• Demonstrated success driving consistency and reducing variability across locations
• Proactive compliance mindset with strong execution discipline

Minimum Education

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.

Preferred Education

None.

Minimum Years of Work Experience

Minimum of 6 years of professional HR experience, with a focus on associate relations and HR advisory services. At least 3+ years of people management experience is preferred.

Certifications

Not required Preferred: SHRM-SCP, SPHR, or equivalent certification

Competencies

• People Leadership & Team Development
• Associate Relations & Case Management
• Policy Execution & Consistency
• Risk Identification & Escalation
• Frontline Leader Coaching
• Enterprise Execution Discipline
• HR Program Implementation
• Metrics Awareness & Continuous Improvement
• Strong judgment, confidentiality, and professionalism

Work Location

Hybrid or in-office

Job Location: SRS Distribution - McKinney 7440 State Highway 121 McKinney, TX 75070-3104

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.