Director, Area Stores

Spectrum; Blue Ash (OH); On-site; USD 101,000 - 179,000; Full time

Job summary

Spectrum is seeking a Director, Area Stores to lead multiple locations, drive sales growth and ensure best-in-class customer experiences. The role involves managing teams, sales forecasting, and collaborating with local leaders to optimize service and customer acquisition.

Applicants should have 8+ years in Sales/Customer Service with 5+ years in management, plus a Bachelor’s in business or marketing or equivalent experience. Travel is required.

Qualifications

• Bachelor's degree in business or marketing, or equivalent experience.
• 8+ years of experience in Sales and Customer Service, with 5+ years in Management.
• Strong leadership and communication skills.
• Experience with telecommunications/wireless sector preferred.

Responsibilities

• Lead sales growth to meet revenue targets.
• Collaborate with local leaders to optimize service and acquisition.
• Forecast sales and manage expenses to drive profitability.
• Recruit, train and retain top talent to build a strong sales culture.
• Ensure exceptional customer experience and adherence to policies.

Skills

Sales leadership

Customer service

Strategic planning

Team building

Sales forecasting

Communication

Education

Bachelor's degree in business or marketing

Tools

CRM software

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to transform customer experiences and drive unprecedented growth at Spectrum? Join us to shape the future of retail with exceptional service, innovation, and strong sales strategies.

At Spectrum, we focus on exceptional customer experiences and sustainable growth. As the leader of our Area Stores, you will build and manage high-performing teams to exceed sales and revenue goals. You'll transform our store culture to prioritize customer service, innovation, and effective sales strategies, enhancing customer acquisition, satisfaction and retention.

What Our Director, Area Stores Enjoy Most About the Role

• Leading sales growth to meet or exceed customer and revenue targets.
• Collaborating with local leaders to optimize service and new customer acquisition.
• Driving strategic analysis through sales forecasting and expense management.
• Empowering the team by recruiting, training and retaining top talent.
• Enhancing customer experience by evaluating and responding to business events.
• Fostering a positive work environment and ensure company policies are followed.
• Staying agile by providing frequent updates and taking on additional responsibilities.

Working Conditions

• This role involves working in a retail environment with moderate noise and requires frequent travel to oversee daily operations.
• Professional attire and a polished appearance are expected.

What You’ll Bring to Spectrum

• Education: Bachelor’s degree in business or marketing, or equivalent experience.
• Experience: 8+ years of experience in Sales and Customer Service, with a focus on Telecommunications/Wireless. 5+ years of Management and Leadership experience.
• Technical Skills: Advanced skills in using computers, personal technology and software applications.
• Skills and Abilities:
  • Proven ability to manage multiple locations, build a strong sales culture and lead high-performing, customer-focused teams in a goal-driven environment.
  • Skilled in identifying trends and risks, communicating them to leaders and developing response plans.
  • Excellent interpersonal and leadership skills, fostering strong partnerships within the organization.
  • Knowledge of sales strategies, inventory, merchandising, pricing, contract and billing procedures.
• Travel Ability: Valid driver’s license and ability to meet the Spectrum’s motor vehicle requirements.
• Schedule: This role may require flexibility to meet business needs, including evenings and weekends.

Preferred Skills/Abilities and Knowledge

• Proven analytical, statistical, and quantitative skills, along with the ability to make qualitative judgments.
• Advanced leadership skills to align with the Spectrum’s culture and values.
• Experience in sales training and employee development.
• Knowledge of process and procedure design and documentation.
• 5+ years of management experience, preferably as a Sr. Director, Director or District Manager in a destination shopping environment.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $100,600.00 and $178,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.