Senior Manager, Market - Retail Sales

Spectrum; Cincinnati (OH); On-site; USD 83,000 - 136,000; Full time

Job summary

Spectrum is seeking a Senior Manager of Market Retail Sales to drive growth through strategic partnerships and innovative retail channels. You will shape market awareness, deliver outstanding customer experiences, and coach top-tier teams to meet ambitious goals.

In this leadership role, you will partner with the Area Director to develop sales plans, oversee Retail Account Managers, build high-performance teams, and expand Spectrum’s reach while ensuring client satisfaction and policy

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years supervisory experience.
• 3+ years process design or project management experience.
• 5+ years corporate work experience.
• 3+ years cable industry experience.
• 5+ years retail experience.

Responsibilities

• Partner with the Area Director to develop and manage sales plans that support customer growth and revenue objectives by overseeing strategies for selling Spectrum products and services.
• Communicate sales strategies and performance requirements to Retail Account Managers while monitoring and evaluating results.
• Manage, coach and motivate Retail Sales Account Managers and their teams to achieve individual and team objectives.
• Build high-performance teams by recruiting, training and retaining talent while fostering continuous development.
• Implement retail channel strategies to increase market awareness, including developing new retail points of distribution.
• Develop sales incentives and manage relationships with Retail Partners to drive channel effectiveness and sales growth.
• Oversee the execution of retailer support, service expectations and company policy enforcement to ensure client satisfaction and compliance.

Skills

English proficiency

Sales team building

Process and procedure design

Driver's license

Education

Bachelor's degree or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum as a Senior Manager of Market Retail Sales and lead the charge in driving sales growth through strategic partnerships and innovative retail channels. Shape market awareness and deliver exceptional customer experiences while coaching top-tier teams to achieve ambitious goals. Your leadership will play a pivotal role in expanding Spectrum’s reach and elevating our impact across the market.

How You’ll Make an Impact

• Partner with the Area Director to develop and manage sales plans that support customer growth and revenue objectives by overseeing strategies for selling Spectrum products and services
• Communicate sales strategies and performance requirements to Retail Account Managers while monitoring and evaluating results
• Manage, coach and motivate Retail Sales Account Managers and their teams to achieve individual and team objectives
• Build high-performance teams by recruiting, training and retaining talent while fostering continuous development
• Implement retail channel strategies to increase market awareness, including developing new retail points of distribution
• Develop sales incentives and manage relationships with Retail Partners to drive channel effectiveness and sales growth
• Oversee the execution of retailer support, service expectations and company policy enforcement to ensure client satisfaction and compliance

Working Conditions

• Retail environment
• Exposure to moderate noise levels
• Travel up to 75%

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s Degree or equivalent work experience

Experience

• 5+ years supervisory experience
• 3+ years process design or project management experience
• 5+ years corporate work experience
• 3+ years cable industry experience
• 5+ years retail experience

Skills

• Ability to read, write, speak and understand English
• Knowledge of Spectrum process and procedure design and documentation
• Ability to build an effective sales team
• Valid driver’s license and ability to meet Spectrum’s motor vehicle requirements

Preferred Qualifications

Skills

• Knowledge of telecommunications products and services
• Understanding of customer relations functions and related tasks

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

The base pay for this position generally is between $83,200.00 and $136,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $30,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.