Director, Aquatics

JCC Association of North America; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

JCC Association of North America is seeking a Director of Aquatics for its May Center in New York, NY. This role involves overseeing daily operations and enhancing member experiences within the Aquatics division.

The ideal candidate will have at least eight years of relevant experience and a strong commitment to leadership, customer service, and safety initiatives. A competitive salary range of $95,000 to $115,000 is offered based on qualifications.

Qualifications

• Minimum of eight years of teaching, coaching and management experience in the aquatics industry.
• Lifeguard Training, Lifeguard Training Instructor, Water Safety Instructor, Advanced CPR & First Aid required.
• Detail-oriented, organized and highly responsive with a commitment to customer service.

Responsibilities

• Responsible for leadership and management oversight for May Center Aquatics division.
• Recruit, train, schedule, and manage the Aquatics leadership staff.
• Oversee all strategic planning, budgetary compliance and administrative responsibilities.

Skills

Leadership

Problem-solving

Communication skills

Customer service

Education

4-year college degree in exercise science or fitness-related field preferred

Tools

Salesforce

Traction Rec

Tessitura

Job description

Location and Job Title:

Director, Aquatics

92NY

1395 Lexington Ave

New York, NY 10128

Principal Responsibilities:

Position Summary

Reporting to the May Center Executive Director, the Director of Aquatics will be responsible for the leadership, daily operations, departmental development and management of the Operations management team and the Aquatics division of the May Center to maximize operational efficiencies, safety and patron/member experience; while supporting program participation, member retention and Center profitability.

Major Accountabilities

• Provides senior leadership and management oversight for May Center Aquatics division.
• Responsible for the recruitment, training, scheduling, professional development, and management of the Aquatics leadership staff.
• Attends Aquatics, Membership and other May Center divisional meetings to provide leadership and support - and to provide operational insights and training to boost customer service delivery.
• Oversees all supervisory, strategic planning, budgetary compliance and administrative responsibilities for the Aquatics division.
• Meets regularly with Operations directors to strategize pro‑active maintenance and repair schedules for aquatics areas
• Directs Aquatics leadership team to ensure the delivery of high‑quality Aquatics programming and pool experiences at 92NY and off‑site locations.
• In collaboration with the Aquatics directors, provides high level oversight of the Aquatics division and budgets, ensures cost controls and the achievement of established Aquatics and Operations‑related financial goals.
• Audits and completes Aquatics payrolls.
• Delivers nationally sanctioned certification classes; including but not limited to Lifeguard Training and Water Safety Instructor training, when needed.
• Organizes and supervises the Special Olympics Swim team and assists in fundraising opportunities.
• Coordinates with May Center and Aquatics leadership on pool schedules for members and programming.
• Collaborates with the Senior Director of Member Experience, Financial Management Team, and Human Resources to optimize existing operating systems and ensure all aquatics staff are effectively trained on May Center technologies, including but not limited to Salesforce, Traction Rec, TCP, UPACE, and Tessitura.
• Establishes a professional work environment, ensuring that the rules of the facility are followed at all times. Effectively and positively supports and communicates decisions of the May Center management team.
• Handles and reports emergencies, ensuring that records of incidents and accidents reports are forwarded accordingly, and ensures that all staff are following these procedures.
• Provides high level input for NYC department of Health inspections and guideline adherence.
• In liaison with the Development department, develops and organizes fundraising activities.
• Assists in the creation, implementation of 92NY building‑wide safety initiatives for all types of emergencies.
• Assists May Center Executive Director in other duties as requested.
• Manages and responsible for the first aid, CPR and Responding to Emergency trainings for all 92NY Camp staff.
• Provides high level oversight for Aquatics programming and staffing for three 92NY pools and off‑site locations.
• Coordinates with rental partners for scheduling, payment and summer programming.
• Provides oversight and guidance to camp leadership for both on and off‑site aquatic programming. Attends all Henry Kaufman camp planning meetings
• Oversee the creation of the pool schedules for all YOMI and in‑house aquatic camp programs.

Minimum Qualifications:

Educational Requirements

• 4-year college degree in exercise science or fitness‑related field preferred

Experience, Skills and Qualifications

• Minimum of eight years of teaching, coaching and management experience in the aquatics industry.
• Lifeguard Training, Lifeguard Training Instructor, Water Safety Instructor, Advanced CPR & First Aid required; USA Swimming coaching experience and certification a plus.
• Proven ability to be a strong leader and delegate tasks appropriately.
• Ability to complete tasks in a timely manner.
• Proven ability to work with people of all ages and abilities in a high traffic environment.
• Proven problem‑solving abilities.
• Demonstrable entrepreneurial skills along with the ability to identify and promote both the May Center and 92NY's mission.
• Detail‑oriented, organized and highly responsive with a commitment to customer service.
• Possess strong written and verbal communication skills, customer service skills, computer skills and basic accounting knowledge.
• Results oriented, with the ability to multi‑task, and possess a commitment to the fitness industry.

Work Hours and Environment

40 hours/week.

Compensation Range

$95,000 - $115,000

The actual compensation offered will be based on a number of factors including, but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Salary

$95,000