Director, Application & Technical Service

Ralliant; Juneau (AK); In loco; USD 185.000 - 343.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus eligibility

Descrizione del lavoro

Ralliant is seeking a transformative leader to unify Applications Support, Field Service and Regional FAEs into a single operating model. You will guide post-sale technical capabilities, drive customer outcomes, and scale the talent strategy as the business grows.

You will partner with regional sales leaders to prioritize strategic accounts, define KPIs, and raise the technical capability of the commercial team through coaching, training, and structured processes.

Competenze

• Minimum 10+ years in industrial automation, process instrumentation, or related market.
• Proven leadership of customer-facing application engineering or technical service teams.
• Strong technical-commercial judgment connecting customer processes to revenue opportunities.
• Experience with distributors, system integrators, OEMs and end users.

Mansioni

• Lead and develop Application Support, Field Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team across East, Central and West.
• Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build proactive applications organization to identify customer needs, opportunities, and convert them into specs and wins.
• Raise technical and application capability of the commercial team through coaching and training.
• Improve Application Support with qualification, escalation and lead-routing standards and service levels.
• Lead Field Service/Technical Service as post-sale capability focused on response, resolution, first-time fix, and customer satisfaction.
• Create feedback loop from field issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic accounts and opportunities.
• Define KPIs and cadence for applications and technical services, including conversion and customer outcomes.
• Shape long-term technical organization and talent strategy as the business scales.

Conoscenze

10+ years experience

Leadership experience

Executive communication

Distributors/OEMs experience

Descrizione del lavoro

Role purpose

Build and lead a unified technical organization that supports the customer from application discovery through project conversion and installed-base support. This leader will bring Applications Support, Field Service and future Regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience.

Key responsibilities

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Job Requirements

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
• Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
• Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities.
• Experience working with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change across functions.
• Strong executive communication, coaching and talent-development skills.
• Comfort operating as a working leader in a transformation environment.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Anderson-Negele

Anderson-Negele is an instrumentation company whose mission is to provide the best hygienic instrumentation solutions for processors of food, beverage and life sciences products. We have manufacturing facilities in the US and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

$184,800 - $343,400