Director, App Systems

CarMax; Plano (TX); Hybrid; USD 148,000 - 237,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Technology Director to lead the IT Application Systems strategy, delivery, and operations for a large cadre of applications. Based in Plano/Richmond with hybrid work, you will guide discovery, design, and execution of high-impact technology programs, partnering with finance, HR, legal, and other functions to optimize customer experiences.

You will oversee architecture, ensure feasibility with engineers, manage senior teams, and drive a learning agenda and stakeholder

Qualifications

• BA/BS Degree required.
• Master’s Degree preferred.
• 10+ years in IT with 7+ years in application systems development/implementation.
• 5+ years of people management experience.
• Proven experience leading technology projects and teams.
• Strong understanding of interaction design and product personas.
• Excellent communication and collaboration skills.
• Ability to manage stakeholder expectations and deliver on experience outcomes.
• Experience developing and implementing technology strategies.

Responsibilities

• Lead discovery and execution of technology products.
• Implement effective interaction design and define product personas.
• Ensure technical feasibility of solutions with engineers.
• Be accountable for experience outcomes and develop learning agenda with input from Product Manager.
• Manage stakeholder and partner expectations.
• Drive technology discovery and communicate art of possible.
• Develop tech artifacts to articulate, inform, and validate ideas with consumers and stakeholders.
• Collaborate with tech managers and engineers to ensure feasibility of solutions.
• Lead the overall technical direction of the team.
• Oversee the technical discovery process.
• Maintain architecture within the product with support from the Solution Architect.

Skills

Leadership of technology teams

Communication

Stakeholder management

Technical product discovery

Interaction design

Product personas

Project management

Technology strategy

Education

BA/BS Degree

Master’s Degree preferred

Job description

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024

CarMax, the way your career should be!

ABOUT THIS JOB

The Director, IT Application Systems provides technology solutions and services that help deliver CarMax’s strategic mission and plans. This position directs and manages the strategic planning, software development, implementation, administration and maintenance for a large suite of application systems and solutions.

This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled customer experience. The position partners with the following business areas: Accounting & Finance, Compensation, HR, Legal, Payroll, Procurement, Recruiting and Training & Development.

ABOUT THIS JOB

The Technology Director will lead the technology strategy and execution for the E2E engagement program. This role involves overseeing the development and implementation of technology solutions that enhance the company's digital communication (SMS, Email, Push Notification) and Associate engagement (phone, webchat, SMS) utilizing AI, CRM/SF, Marketing Communication platform (SFMC) and more. The Technology Director will collaborate with technology and operation teams to deliver successful retail experiences

Key Responsibilities

Practice & Execution

• Lead the discovery and execution of technology products.

• Implement effective interaction design and define product personas.

• Ensure the technical feasibility of potential solutions in collaboration with engineers.

Priorities & Outcomes

• Be accountable for experience outcomes and develop a learning agenda with input from the Product Manager.

• Manage stakeholder and partner expectations.

Communication & Collaboration

• Drive technology discovery and communicate art of possible.

• Develop tech artifacts to articulate, inform, and validate ideas with consumers and stakeholders.

• Collaborate with tech managers and engineers to ensure the technical feasibility of solutions.

Vision & Strategy

• Lead the overall technical direction of the team.

• Oversee the technical discovery process.

• Maintain the architecture within the specific product, with support from the Solution Architect.

Qualifications

• BA/BS Degree required. Master’s Degree a plus

• 10+ years of experience in Information Technology with 7+ years of application systems development and implementation

• 5+ years’ experience managing direct reports

• Proven experience in leading technology projects and teams.

• Strong understanding of interaction design and product personas.

• Excellent communication and collaboration skills.

• Ability to manage stakeholder expectations and deliver on experience outcomes.

• Experience in developing and implementing technology strategies.

Preferred Skills

• Experience with emerging technology, commercial solution and custom development to build efficient and effective technology solution

• Knowledge of modern design principles and improved navigation techniques.

Work Location and Arrangement: This role will be based out of the Richmond Midtown or Plano Tech hub and have a Hybrid work arrangement.

• Associates based in Richmond work on-site 4 days per week.
• Associates based in Plano work onsite 2 days per week

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is: $148,000.00 - $236,800.00

May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application