Director, Ancillary Services

Tryonmed; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

Tryonmed in Charlotte, North Carolina is seeking a Director of Ancillary Services responsible for leading operational performance across laboratory, imaging, and infusion services. This strategic role ensures alignment with clinical needs while focusing on efficiency and service quality.

The ideal candidate will have 5–8 years of experience in healthcare operations, with a strong ability to improve access and enhance service delivery. A Bachelor's degree is required, and a Master's is preferred. Join the team to contribute to exceptional patient outcomes.

Qualifications

• 5–8 years of progressive experience in healthcare operations.
• Experience managing departmental operations and performance metrics.
• Demonstrated ability to improve efficiency and service delivery.

Responsibilities

• Lead operational performance of laboratory and imaging services.
• Establish expectations for access and service quality.
• Monitor performance metrics and support improvement initiatives.

Skills

Leadership

Operational Management

Efficiency Improvement

Compliance Monitoring

Education

Bachelor’s degree in Healthcare Administration or related field

Master’s degree (MHA, MBA, or related field)

Job description

The Director, Ancillary Services is responsible for leading the operational performance of laboratory services (centralized, phlebotomy, and point-of-care), imaging services, and infusion services and ensuring alignment with clinical care delivery needs. This role focuses on optimizing access, efficiency, and service quality across supporting clinical functions.

The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.

Primary Job Responsibilities:

Ancillary Services Leadership

• Leads operational performance of ancillary service lines
• Establishes expectations for access, service quality, and efficiency
• Ensures alignment with clinical care delivery needs

Service Optimization & Access

• Identifies opportunities to improve access, throughput, and utilization
• Leads initiatives to enhance efficiency and patient flow
• Ensures services support timely and effective patient care

Clinical & Operational Partnership

• Partners with clinical and operational leaders to align ancillary services with care delivery needs
• Supports coordination between service lines and patient care teams
• Ensures services meet organizational and patient expectations

Performance & Continuous Improvement

• Monitors performance metrics related to service delivery and operational efficiency
• Identifies opportunities for improvement and drives operational enhancements
• Supports alignment with broader organizational priorities

Laboratory Services – Centralized, Phlebotomy & Point of Care

• Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs
• Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met
• Partners with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations

Imaging Services

• Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization
• Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)
• Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations

Infusion Services

• Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput
• Partners with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld
• Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services

Education and Experience

Required

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines
• Experience managing departmental operations, workflows, and performance metrics
• Demonstrated ability to improve efficiency, access, and service delivery

Preferred

• Master’s degree (MHA, MBA, or related field)
• Experience in ancillary services (e.g., laboratory services, imaging, or infusion)
• Experience in a multi-site or ambulatory healthcare setting

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computers for long periods of time.