Assistant Operations Manager, Ambulatory

Kaiser Permanente; Hillsboro (OR); On-site; USD 100,000 - 140,000; Full time

Job summary

Kaiser Permanente in Hillsboro, OR seeks an operations supervisor to oversee ambulatory services, optimize patient care, and drive performance with data-driven reports and dashboards.

You will supervise HR processes, budget management, payroll, and compliance activities, coordinating multidisciplinary teams and implementing emergency preparedness and continuous improvement initiatives to support organizational goals.

Qualifications

• Leadership experience in a care or operational setting.
• Strong communication and collaboration skills across teams.
• Knowledge of healthcare operations and compliance practices.
• Ability to analyze data and drive performance improvements.
• Experience supervising multidisciplinary teams and HR processes.

Responsibilities

• Recommends developmental opportunities; mentors and coaches to improve performance; supports change and best practices.
• Supervises daily team activities; ensures policy adherence; allocates resources and measures progress.
• Oversees ambulatory operations; manages data/utilization, HR recruitment/orientation, and payroll tasks.
• Ensures standardized care delivery; coordinates large work streams and emergency preparedness activities.
• Leads improvements to operations and technology; plans strategic projects and implements performance metrics.

Skills

Ambiguity Management

Attention to Detail

Business Knowledge

Communication

Constructive Feedback

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity & Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Leadership

Learning Agility

Organizational Savvy

Problem Solving

Learning & Recall

Strategic Thinking

Team Building

Teamwork

Topic-Specific Communication

Job description

Job Summary:

Supervises ambulatory operations to optimize patient care and support organizational goals. Builds and maintains utilization and productivity reports to achieve performance targets. Supervises human resources, including orientation, education, disciplinary procedures, and training. Conducts survey readiness activities, budget management, and payroll administration. Ensures standardized care delivery by supporting work streams with significant impact. Supports data analysis to align strategies and develop plans. Coordinates resources to ensure proper assignment and utilization. Supervises multidisciplinary clinical teams and emergency preparedness programs. Contributes to improving operations and technology processes and implements performance metrics with department initiatives.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises ambulatory operations to support patient care by: facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.
• Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
• Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Confidentiality
• Training

Minimum Qualifications:

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum one (1) year of customer or member/patient service experience.
• Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.

Preferred Qualifications:

• Basic Life Support (BLS) Certification.
• One (1) year of project/program management and/or implementation-related experience.