Director, Americas Renewals

Riverbed Technology; Virginia (MN); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading technology firm is seeking a Director of Americas Renewals to drive revenue and achieve renewal targets. The ideal candidate will manage a remote team, fostering development and ensuring customer satisfaction. This role focuses on strategic execution and requires extensive experience in renewals and account management. Join a company committed to empowering next-generation digital experiences.

Benefits

Flexible workplace policies

Learning and development resources

Employee wellness programs

Qualifications

• 5+ years of Renewals experience and managing/supervising others.
• Experience with SaaS, subscription and On-prem software renewals.
• Ability to change the thinking of others in sensitive situations.

Responsibilities

• Create strategy and oversee daily execution of the Americas Renewals teams.
• Achieve or exceed monthly, quarterly and annual renewal targets.
• Provide strong goal-oriented leadership and participate in recruiting.

Skills

Renewals experience

Executive presentation skills

CRM (Salesforce)

Management skills

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Clari

Job description

Director, Americas Renewals

Job Locations

US-VA-Home Office | US-NC-Home Office | US-MD-Home Office

Workplace Type

Remote

Category

Customer Success

Req No.

2025-7772

Riverbed. Empower the Experience

Riverbed, the leader in AI observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences.

Position

Title: Director, Americas Renewals

Location: Home/Remote Reston VA ( Area) NC Raleigh ( Area)

Riverbed is seeking a dynamic Renewals Sales leader with a proven track record of driving revenue and meeting renewal rate targets for our Americas Renewals team. This leader must be passionate about developing teams, coaching, identifying and removing obstacles, in pursuit of exceeding targets and a commitment to customer satisfaction.

What you will do

Create strategy and oversee daily execution of the Americas Renewals teams. Leadership structure will require management of individual contributors.
• Achieve or exceed monthly, quarterly and annual renewal targets in region and provide senior management with an accurate forecast and risk analysis of all assigned accounts within the team.
• Provide strong goal-oriented leadership and participate in recruiting, mentoring, discipline and training activities.
• Manage competing priorities in a territory with a mix of Enterprise and SMB accounts.
• Work with internal resources (Customer Success, Support, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals.
• Identify customer requirements, up-sell and cross-sell opportunities, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal rates.
• Provide direction to team members to ensure employee engagement, satisfaction and success.
• Establishes operational objectives and work plans, and delegates assignments.
• Help develop, coach and educate renewal best practices across the team.
• Closely monitor at risk accounts, work with Customer Success, Support, Sales, Channel and Services leadership to resolve customer issues and help remove barriers for the team.
• Address all renewal related escalations for The Americas and be a key point of contact for key accounts.
• Manage full year forecast in salesforce.com com and Clari. Implement new ways to improve forecast accuracy.
• Define programs to identify risk, address risk and ensure on-time renewals.
• Manage KPI's of renewal bookings, renewal rate, on-time renewals, price increases and upsells.

What makes you an ideal candidate

• 5+ years of Renewals experience and managing/supervising others both in person and remotely.
• Experience with some or all the following renewal types: SaaS, subscription and On-prem software renewals.
• Experience with CRM (Salesforce) and Clari.
• Ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Excellent customer facing and executive presentation skills.
• Strong skill set in all aspects of management role, including sales, account management, channel management, forecasting, performance to quota, mentoring staff, leading, directing, assigning work and holding staff accountable.
• Support and provide team spirit, culture, and an upbeat and positive work environment.
• Bachelor's Degree or equivalent experience.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a 'customer-first' company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

Tags

#LI-SC1

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