Director, Ambulatory Nursing

Mohawk Valley Health System; City of Utica (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

The Mohawk Valley Health System is seeking a Director of Ambulatory Nursing to oversee all outpatient and ambulatory care units and programs. This role leads clinical practice, operations, quality, and staff development across MVHS sites, modeling excellence in patient safety and service.

Responsibilities include directing nursing practice, partnering with medical directors and leaders to enhance care delivery, ensuring compliant, evidence-based care, improving patient flow, and driving

Qualifications

• Master’s degree in nursing (MSN) required.
• Minimum 7 years’ direct nursing experience in outpatient/ambulatory settings.
• Minimum 4 years of nursing leadership or management experience.
• Strong leadership, communication, conflict resolution and team management skills.
• Experience with healthcare information systems and EHR (Epic).
• Willingness to travel within the region.

Responsibilities

• Directs the practice of professional nursing, ensuring adherence to clinical standards and best practices for ambulatory and non-hospitalized patients.
• Partners with medical directors, MVHS leaders, physicians, practice administrators, and providers to improve patient care quality and efficiency.
• Serves as a nursing leader and resource for all outpatient nursing services, ensuring consistency and excellence in nursing standards.
• Advance nursing care delivery in transitional care management, value-based care and alternative payment models.
• Responsible for the consistent delivery of safe, evidence-based, patient-centered care across ambulatory settings.
• Leads initiatives to improve patient experience, access to care and efficiency.
• Monitors infection prevention practices and documentation standards.

Skills

Nursing leadership

Healthcare leadership

Quality & patient safety

EHR (Epic)

Staff development

Interdisciplinary collaboration

Education

Master’s degree in nursing (MSN)

7+ years of direct nursing experience in outpatient/ambulatory

4 years nursing leadership/management

Active NY RN license (or eligible)

Tools

Epic EHR

Job description

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The Director of Ambulatory Nursing is responsible for the overall management, supervision and direction of all of patient care units, services, and programs across all outpatient and ambulatory care sites affiliated with MVHS. The Director is responsible for driving, supporting and modeling a culture focused on quality, patient safety, service excellence, fiscal responsibility, employee engagement, performance improvement and the overall patient experience. Serves as the link between leadership and patient care teams. Works under the general supervision of the VP/ Sr Physician Executive and SVP- Chief Nursing Officer.

Core Job Responsibilities

Clinical Leadership & Direction:

• Directs the practice of professional nursing, ensuring adherence to clinical standards and best practices for ambulatory and non-hospitalized patients.
• Partners with medical directors, MVHS leaders, physicians, practice administrators, and providers to implement initiatives that enhance patient care, quality, and efficiency.
• Serves as a key nursing leader and resource for all outpatient nursing services, with a goal of consistency and excellence in nursing standards and care delivery.
• Advance nursing care delivery in transitional care management, value-based care and alternative payment models

Clinical Operations

• Responsible for the consistent delivery of safe, evidence-based, patient-centered care across all ambulatory settings.
• Partners with interdisciplinary teams to optimize daily operations, including patient flow and care coordination between inpatient and outpatient services.
• Establishes and monitors standards for clinical workflows, documentation, and infection prevention practices.
• Leads initiatives to improve patient experience, access to care and efficiency.

Quality & Compliance

• Maintains high standards for patient and staff safety consistently across the system.
• Monitors clinical quality metrics and dashboards.
• Develops and implements quality improvement initiatives.
• Ensures ongoing compliance and survey readiness with all regulatory and accrediting bodies.
• Builds strong partnerships with physician leaders, medical group leaders and operational teams to advance quality, safety, and patient experience.
• Fosters a supportive culture of collaboration, inclusion, and teamwork across all ambulatory sites.

Staff Development & Engagement

• Mentors and develops nurse managers, promoting professional growth, accountability, and excellence in nursing practice.
• Responsible for nursing orientation, competency validation, ongoing education, and staff development.
• With the leadership and Human Resources guidance, makes decisions on staff hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. Resolves grievances and other staff problems in a fair, timely and consistent manner also in partnership with HR.
• Ensures staffing, scheduling, and resource allocation achieve high standards of care and service
• Monitors staffing models, productivity, resource allocation and budgets to support clinical and financial goals.
• Perform other duties as required.

Education/Experience Requirements

REQUIRED:

• Master’s degree in nursing (MSN).
• 7 years of direct nursing experience in an outpatient or ambulatory setting.
• 4 years of nursing leadership or management.
• Strong leadership, professional communication, conflict resolution, clinical decision-making, and multi-disciplinary team management skills.
• Commitment to continuous improvement and nursing excellence.
• Experience with healthcare information systems and EHR (Epic).
• Access to reliable transportation and able to travel to sites within the region in all types of weather conditions.

Licensure/Certification Requirements

REQUIRED:

• Active New York State Licensure as a Registered Nurse (RN) (or eligible).

PREFERRED:

• Ambulatory Care Nursing Certification (AMB-BC™)
• Nursing specialty area certification

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.