Director, Alliance Management

Padagis LLC; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

A pharmaceutical company based in the United States seeks a Director of Alliance Management to lead customer relationships and drive new business growth. Responsibilities include managing accounts, developing strategic opportunities, overseeing contract management, and ensuring timely customer program launches. Candidates should have 5+ years in a customer-facing role within a CMO/CDMO, with strong negotiation and analytical skills.

Qualifications

• 5+ years in a commercial, customer-facing role within a CMO/CDMO.
• Ability in building strategic, customer-centric processes.
• Strong project/program management experience.

Responsibilities

• Manage customer relationships, ensuring seamless experiences.
• Identify and pursue new customer opportunities.
• Lead account growth and retention strategies.

Skills

Customer relationship management

Project management

Negotiation skills

Analytical skills

Excellent communication

Tools

Excel

Power BI

Job description

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As the Director, Alliance Management, you will be the primary commercial relationship lead for Padagis’s emerging Contract Manufacturing and Private Label business. Your top priority will be building and managing strong, long‑term customer partnerships, serving as a trusted advisor who understands client needs and delivers innovative outsourcing solutions. In this role, you’ll also help establish the internal frameworks and processes needed for a highly customer‑centric operation, while also driving new business growth. You’ll oversee cross‑functional milestones to ensure on‑time launches, represent Padagis at industry events and tradeshows, and collaborate closely with the Business Development team on early‑stage opportunities. Ultimately, you’ll own the customer relationship end‑to‑end, aligning Padagis’s expertise with customer growth goals and ensuring a seamless outsourcing journey.

Job duties

• Customer Relationship Ownership: Serve as the primary relationship lead for assigned CMO and Private Label customers, acting as their trusted advisor and advocate. Ensure a seamless customer experience by proactively addressing needs, resolving issues, and driving alignment between customer goals and Padagis’s capabilities.
• Strategic Business Development: Identify, evaluate, and pursue new customer opportunities particularly in semi‑solid and nasal product categories. Collaborate with Business Development to qualify leads, shape proposals, and position Padagis as a partner of choice.
• Account Growth & Retention: Deepen engagement with existing accounts by uncovering growth opportunities, expanding services, and strengthening long‑term partnerships.
• Contract Management: Lead negotiations and manage the execution of contracts, ensuring terms are met and partnerships remain mutually beneficial. Serve as the ongoing commercial liaison, balancing customer needs with Padagis’s strategic and financial objectives.
• Cross‑Functional Program Leadership: Oversee customer programs and launches, coordinating across regulatory, supply chain, quality, and operations teams. Ensure key milestones are achieved on time, with clear communication of progress and expectations to customers.
• Market Presence & Representation: Represent Padagis at industry conferences, tradeshows, and networking events to build brand awareness, generate leads, and strengthen our reputation as a reliable CMO partner.
• Process & Capability Building: Help establish internal processes, tools, and frameworks that enable scalable, customer‑centric operations. Champion best practices in alliance management and ensure continuous improvement of commercial workflows.

Required Qualifications

• Five or more (5+) years in a commercial, customer‑facing role within a CMO or CDMO pharmaceutical setting.
• Demonstrated ability in building strategic, customer‑centric processes and client relationships.
• Strong project/program management experience, with a track record of managing cross‑functional deliverables.
• Negotiation and contracting skills, especially in pharma partnerships or outsourcing arrangements.
• Advanced proficiency in Excel (pivot tables, data analysis), with strong analytical and problem‑solving capabilities.
• Entrepreneurial mindset – resourceful, self‑starting, strategic with a sense of urgency and attention to detail.
• Excellent presentation, organizational, and communication skills.
• High commercial acumen, integrity, and ability to operate effectively across matrixed teams.

Preferred Qualifications

• Experience in organizations that manufacture semi‑solid/nasal dosage forms.
• Proficiency in BI tools such as Power BI or Business Objects.
• Familiarity with pharma contract manufacturing standards and regulatory frameworks.

Core Competencies

• Service delivery – Understand who your internal and external customers are, identify their needs, and deliver value above their expectations.
• Active collaboration – Seek opportunities to work together across teams, function, business units, and geographies to seek success.
• Demonstrate agility – Proactively identify changes in our environment and act quickly, leading or embracing change.
• Think differently – Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists.
• Excellent execution – Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes.

About us

At Padagis our focus is on health care products that improve people’s lives. We are a market‑leading generic prescription pharmaceutical company that specializes in “extended topical” medications, like creams, foams, mousses, gels, liquids and inhalable products. It’s a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We’ve already established a successful track record of launching first‑to‑file and first‑to‑market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What’s Next

At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.