Director, AI Services

Net at Work; Northern (KY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401k with matching contribution

Paid time off 15 days annually

8 paid holidays per year

Job summary

Net at Work is seeking a Director, AI Services to build and lead our client-facing AI and data services practice. This leader will own strategy, service portfolio, delivery methodology, team, client outcomes, and growth of the business.

The role combines AI and data expertise, professional services leadership, client advisory, and business ownership. You will help clients establish a data foundation for AI, identify high-value use cases, move AI solutions into production, and drive business

Qualifications

• Direct client-facing AI delivery experience including scoping, delivering, or leading AI solutions into production.
• Strong knowledge of applied AI and modern data technologies (LLMs, agentic workflows, automation, data architecture, integration, analytics).
• Experience leading a business unit, service line, or delivery organization with P&L ownership.
• Ability to define and implement delivery methodologies, standards, and tooling.
• Proven ability to scope and sell complex engagements to executive-level buyers.
• Strong people leadership and experience building client-facing technical teams.
• Executive presence and the ability to translate complex technology into clear business value.

Responsibilities

• Build and scale Net at Work’s AI and data services portfolio.
• Lead client-facing AI engagements from discovery through deployment and adoption.
• Define repeatable service offerings, delivery methodologies, tools, quality standards, and reusable assets.
• Serve as a senior advisor to client executives, translating AI and data capabilities into measurable business value.
• Own delivery quality, staffing, capacity, scope, and performance across engagements.
• Build and lead a high-performing AI and data services team.
• Partner with Sales and business leaders to develop pipeline, scope engagements, and grow strategic client relationships.
• Develop ongoing managed, subscription, and advisory services extending client relationships beyond implementation.
• Own the AI and data services P&L, including revenue, margin, growth, and recurring revenue targets.

Skills

Direct client-facing AI delivery

Applied AI & data technologies

P&L ownership

Delivery methodologies & tooling

Executive engagement & sales

People leadership

Strategic advisory to executives

Client relationship development

Job description

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration ofERP,HCM and/orCRMsolutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visitwww.netatwork.com.

About this Position

Net at Work is seeking a Director, AI Services to build and lead our client-facing AI and data services practice. This leader will own the strategy, service portfolio, delivery methodology, team, client outcomes, and growth of the business.

The role combines AI and data expertise, professional services leadership, client advisory, and business ownership. You will help clients establish the data foundation required for AI, identify high-value use cases, move AI solutions into production, and drive measurable adoption and business results.

Job Responsibilities

• Build and scale Net at Work’s AI and data services portfolio.
• Lead client-facing AI engagements from discovery and data readiness through deployment and adoption.
• Define repeatable service offerings, delivery methodologies, tools, quality standards, and reusable assets.
• Serve as a senior advisor to client executives, translating AI and data capabilities into measurable business value.
• Own delivery quality, staffing, capacity, scope, and performance across engagements.
• Build and lead a high-performing AI and data services team.
• Partner with Sales and business leaders to develop pipeline, scope engagements, and grow strategic client relationships.
• Develop ongoing managed, subscription, and advisory services that extend client relationships beyond implementation.
• Own the AI and data services P&L, including revenue, margin, growth, and recurring revenue targets.

Job Requirements

• Direct client-facing AI delivery experience, including personally scoping, delivering, or leading AI solutions into production.
• Strong knowledge of applied AI and modern data technologies, including LLMs, agentic workflows, automation, data architecture, integration, and analytics.
• 10+ years of experience in technology or professional services, including 5+ years leading a business unit, service line, or delivery organization.
• P&L ownership with accountability for revenue and margin.
• Experience building or scaling a new service offering or delivery capability.
• Experience defining delivery methodologies, standards, and tooling.
• Proven ability to scope and sell complex engagements to executive-level buyers.
• Strong people leadership and experience building and developing client-facing technical teams.
• Executive presence and the ability to translate complex technology into clear business outcomes.

Preferred:

• Experience serving SMB and mid-market clients.
• ERP, CRM, business systems, data and analytics, or technology consulting background.
• Experience with managed services, subscription, or retained advisory models.
• Experience within a private equity-backed organization.

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge‑seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship‑oriented, win‑win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self‑confidence, and a can‑do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $150,000 to $170,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary.Additionalfactors considered in extending an offer include (but are not limited to) experience, including industry or product‑specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long‑Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.