Director - AI Implementation Lead - Citi COO Corporate Enablement Capabilities Team

Citigroup Inc.; New York (NY); On-site; USD 170,000 - 300,000; Full time

Job summary

Citi is seeking an AI Implementation Lead in New York to drive adoption of AI capabilities across the Corporate Enablement Capabilities (CEC) function. You will own the end-to-end lifecycle of AI initiatives, from opportunity identification to value realization, embedding Responsible AI practices in core processes.

Reporting to Citi’s Head of Procurement and Third-Party Management, you will collaborate with CEC leadership to govern AI programs, scale solutions, and promote governance and

Qualifications

• 10+ years experience in a related field within a large-scale global organization.
• Proven track record leading technology-oriented transformation projects from conception to completion.
• Experience driving substantial change and measurable process improvements.
• Broad knowledge of banking operations and regulatory landscape.

Responsibilities

• Identify, assess, and prioritize AI opportunities across the function.
• Connect and scale proven AI solutions with enterprise capabilities.
• Lead AI adoption initiatives, communications, and workshops with senior leaders.
• Establish and enforce AI governance, policies, standards, and data management.

Skills

AI/ML application

Stakeholder engagement

Governance awareness

Strategic leadership

Communication

Problem solving

Job description

Role Overview

The AI Implementation Lead is a role within the COO organization responsible for driving the adoption and practical application of AI capabilities across the Corporate Enablement Capabilities (CEC) function. This individual will leverage functional expertise and emerging AI capabilities to identify and prioritize opportunities, connect and scale proven AI solutions, promote AI adoption across the organization, and establish the governance and foundational capabilities required for sustainable execution.

The successful candidate will be accountable for the end-to-end lifecycle of AI initiatives, from opportunity identification and prioritization through implementation, adoption, and value realization. This role is pivotal in shaping the future of the CEC function by embedding intelligence, automation, and Responsible AI practices into core functional processes.

While this role will report to Citi’s Head of Procurement and Third-Party Management, a member of the CEC leadership team, and will work closely with all members of the CEC leadership with active engagement across CEC senior process leaders, senior AI stakeholders and technology partners.

Key Responsibilities

1. Leverage Functional Knowledge & Emerging External AI Capabilities

• Identify, assess, and prioritize AI opportunities across the functional organization
• Build understanding of functional processes, pain points, and emerging AI capabilities to connect business needs with practical solutions
• Parter with internal function heads to establish ideation sessions and working forums to surface use cases and drive engagement
• Help refine and mature opportunities for evaluation, sponsorship, and execution

2. Connect & Scale Proven AI Solutions

• Identify common patterns of work across functional teams and opportunities to leverage existing enterprise AI capabilities and solutions
• Partner with peer AI Implementation Leads and enterprise teams to share successful use cases, best practices, and reusable approaches
• Drive adoption of proven AI solutions to accelerate value delivery, improve consistency, and reduce duplication of effort
• Support implementation efforts by leveraging central coordination teams to facilitate execution across functional teams

3. AI Adoption Leadership & Capability Building

• Engage with senior leadership driving AI adoption strategies, communications, demonstrations, workshops, office hours, and other engagement activities to increase awareness and adoption of AI capabilities
• Partner with CEC teams to establish and scale forums that encourage idea sharing, collaboration, and innovation
• Leverage central communication capabilities and VOE program to share success stories, lessons learned, and practical applications to help build momentum and confidence in AI adoption

4. Establish a Consistent AI Foundation

• Partner with enterprise governance, controls, and technology teams to promote consistent application of AI policies, standards, and frameworks
• Support adoption of Responsible AI practices, controls, standards, and data management requirements
• Help ensure AI initiatives are aligned with established governance processes and risk management expectations

Required Qualifications

Experience

• 10+ yearsof experience in a related field, with extensive experience in business and functional management within a large-scale, global organization
• Proven track record of leading complex, technology-oriented transformation and/or business re-engineering projects from conception to completion
• Demonstrated experience in driving significant change and process transformation initiatives, with measurable business impact
• Broad and comprehensive knowledge of banking operations, processes, and the associated regulatory landscape

Technical & Strategic Skills

• Strong, practical understanding of how to applyAI, machine learning, and advanced analyticsto solve real-world business problems and drive tangible value
• Familiarity with modern AI/ML platforms, data architecture, and the lifecycle of developing and deploying intelligent systems
• Expertise in process analysis, performance metrics, and data-driven decision-making
• Ability to envision and articulate how technology and re-engineering can be combined to create significant, measurable improvements

Leadership & Soft Skills

• Exceptional ability toinfluence and engage in a consultative modewith senior stakeholders across business, operations, technology, and compliance
• Proven ability to define a strategic vision and lead a cross-functional team to execute on that vision
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences
• Strategic, results-oriented mindset with a strong sense of accountability.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make sound judgments

Job Family Group:

Implementation

Job Family:

Implementation Management

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 30, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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