Director, AI-Enhanced Corporate Travel Operations

AAA Club Alliance; Wilmington (DE); Ibrido; USD 105.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

Paid parental leave

401k with company match

PTO and holidays

AAA Membership

Learning reimbursement

Descrizione del lavoro

AAA Club Alliance seeks a Director, Corporate Travel Operations to lead a 24x7 travel service across voice, chat, text and email, driving strategy, performance and continuous transformation. You will oversee 70+ colleagues across domestic and international teams, shaping an automation‑driven operating model with human oversight.

Reporting to leadership, you will manage budgets, partner with Travel Tech, grow client retention and revenue, and advance AI‑enabled service while maintaining

Competenze

• Bachelor’s degree in business, travel, operations or technology or equivalent experience.
• 10+ years of progressive leadership in travel/operations or complex service environments.
• Experience leading 24x7x365 travel/service operations across multiple channels.
• Knowledge of Sabre or comparable GDS; Genesys experience preferred.

Mansioni

• Set and execute operating strategy for a 24x7 travel service center across multiple teams.
• Lead managers and operational leaders for domestic and international service teams.
• Own omnichannel service delivery including voice, chat, text and email.

Conoscenze

Strategic leadership

Omnichannel operations

Workforce planning

Automation & AI

Budgeting & financials

Formazione

Bachelor's degree in business, travel, operations, technology

Strumenti

Sabre

Genesys

Mid-office systems

Descrizione del lavoro

AAA Club Alliance seeks a Director, Corporate Travel Operations to lead a 24x7 travel service across voice, chat, text and email, driving strategy, performance and continuous transformation. You will oversee 70+ colleagues across domestic and international teams, shaping an automation‑driven operating model with human oversight.

Reporting to leadership, you will manage budgets, partner with Travel Tech, grow client retention and revenue, and advance AI‑enabled service while maintaining