Director, AI & Agent Governance

Wpp; New York (NY); Hybrid; USD 100,000 - 230,000; Full time

Job summary

WPP Media in New York is seeking a senior product/program manager to lead the agent ecosystem for Google's global account, shaping governance and lifecycle across enterprise AI and workspace environments.

You will collaborate with Google stakeholders, Data and Technology Services, the WPP Media product team, SMEs, and agency teams to ensure agents deliver meaningful value safely and reliably. This role offers hybrid work with four-day office presence.

Qualifications

• Bachelor's degree or equivalent professional experience in business, technology, communications, project management, product management, or related.
• 5-8 years of relevant experience in product management, project management, program management, product operations, technology transformation, or comparable complex operational work.
• Experience managing a product, program, portfolio, roadmap, backlog, or complex cross-functional workstream from planning through delivery.
• Ability to bring structure, prioritization, and accountability to ambiguous environments where processes and operating models are still developing.
• Strong stakeholder management skills with experience influencing senior leaders, technical teams, subject matter experts, and cross-functional partners.
• Experience managing competing requests, assessing strategic priorities, and recommending which initiatives should progress.
• Ability to understand artificial intelligence, AI agents, data sources, workflows, application programming interfaces, and related emerging technology concepts.
• Knowledge of governance, responsible AI, quality assurance, model evaluation, data traceability, or operational risk management preferred.
• Experience with enterprise AI platforms, workflow automation, digital transformation, product operations, or technology ecosystems preferred.
• Familiarity with Google Workspace, Gemini, comparable AI platforms, application programming interfaces, or model context protocol connections a plus. Proprietary WPP Media platforms can be learned in the role.

Responsibilities

• Own and maintain the agent roadmap for Google’s global account, prioritizing initiatives based on strategic value, user need, business impact, and available resources.
• Establish and manage the end-to-end agent lifecycle, from initial intake and development through approval, launch, testing, maintenance, optimization, and retirement.
• Monitor the agent ecosystem across relevant enterprise AI and workspace environments to understand newly created agents, their purposes, usage, dependencies, and position within broader workflows.
• Inventory, categorize, and rationalize the agent portfolio, identifying duplicate or overlapping solutions and coordinating consolidation, optimization, or retirement where appropriate.
• Manage intake and prioritization processes for new agent requests, ensuring competing needs are assessed consistently and progressed through clear decision points.
• Coordinate approval processes for agents that use new data sources, application programming interfaces, or comparable system connections, maintaining communication and follow-through across required stakeholders.
• Establish ongoing testing and monitoring practices that assess agent safety, accuracy, reliability, data traceability, and performance after launch.
• Coordinate the dedicated agent-building team’s roadmap, ensuring its capacity is focused on high-value work and that development priorities remain aligned with business needs.
• Partner with the agentic design forum or council and product teams to capture user experience issues, product feedback, platform enhancements, and workflow improvement opportunities.
• Build strong working relationships across Google, Data and Technology Services, WPP Media, subject matter expert, and agency teams to drive decisions, accountability, and progress.

Skills

Product management

Project management

Program management

Stakeholder management

Cross-functional work

Ambiguity handling

AI / data concepts

Governance & risk

Education

Bachelor’s degree or equivalent professional experience

Job description

Chicago, United States; New York, United States

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by ourpioneeringagentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

This role is within WPP Media, where you will be instrumental in establishing governance, prioritization, and lifecycle management across an expanding agent ecosystem supporting Google’s global account. You’ll own the roadmap for agents created across enterprise AI and workspace environments, bringing structure to intake, development, approvals, testing, launch, maintenance, and retirement. You’ll work with Google stakeholders, Data and Technology Services, the WPP Media product team, subject matter experts, and agency teams to ensure agents deliver meaningful value safely, accurately, and reliably.

You’ll join the Integrated AI Solutions team within the Google business, a highly visible group operating at the forefront of enterprise AI adoption. This is an opportunity to shape operating models and governance practices that are still evolving, influence how agentic workflows scale across a major global client, and connect strategic priorities with detailed execution. You’ll work in an environment that values curiosity, experimentation, accountability, and practical innovation.

Key Responsibilities

• Own and maintain the agent roadmap for Google’s global account, prioritizing initiatives based on strategic value, user need, business impact, and available resources.
• Establish and manage the end-to-end agent lifecycle, from initial intake and development through approval, launch, testing, maintenance, optimization, and retirement.
• Monitor the agent ecosystem across relevant enterprise AI and workspace environments to understand newly created agents, their purposes, usage, dependencies, and position within broader workflows.
• Inventory, categorize, and rationalize the agent portfolio, identifying duplicate or overlapping solutions and coordinating consolidation, optimization, or retirement where appropriate.
• Manage intake and prioritization processes for new agent requests, ensuring competing needs are assessed consistently and progressed through clear decision points.
• Coordinate approval processes for agents that use new data sources, application programming interfaces, or comparable system connections, maintaining communication and follow-through across required stakeholders.
• Establish ongoing testing and monitoring practices that assess agent safety, accuracy, reliability, data traceability, and performance after launch.
• Coordinate the dedicated agent-building team’s roadmap, ensuring its capacity is focused on high-value work and that development priorities remain aligned with business needs.
• Partner with the agentic design forum or council and product teams to capture user experience issues, product feedback, platform enhancements, and workflow improvement opportunities.
• Build strong working relationships across Google, Data and Technology Services, WPP Media, subject matter expert, and agency teams to drive decisions, accountability, and progress.

Skills and Experience

• Bachelor’s degree or equivalent professional experience in business, technology, communications, project management, product management, or a related discipline.
• 5-8 years of relevant experience in product management, project management, program management, product operations, technology transformation, or comparable complex operational work.
• Experience managing a product, program, portfolio, roadmap, backlog, or complex cross-functional workstream from planning through delivery.
• Ability to bring structure, prioritization, and accountability to ambiguous environments where processes and operating models are still developing.
• Strong stakeholder management skills with experience influencing senior leaders, technical teams, subject matter experts, and cross-functional partners.
• Experience managing competing requests, assessing strategic priorities, and recommending which initiatives should progress.
• Ability to understand artificial intelligence, AI agents, data sources, workflows, application programming interfaces, and related emerging technology concepts.
• Knowledge of governance, responsible AI, quality assurance, model evaluation, data traceability, or operational risk management preferred.
• Experience with enterprise AI platforms, workflow automation, digital transformation, product operations, or technology ecosystems preferred.
• Familiarity with Google Workspace, Gemini, comparable AI platforms, application programming interfaces, or model context protocol connections a plus. Proprietary WPP Media platforms can be learned in the role.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

WPP Media is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

US Pay Range

$100,000 - $230,000 USD

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