Director, Agent Identity & Secure Delegation

Next Frontier Capital; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking an executive director of product identity and trust to define the framework for recognizing, identifying, and permissioning agents that act on behalf of customers across journeys. You will collaborate with technology teams to deliver core platform capabilities and drive measurable improvements in security, traceability, and customer experience.

You will own a multi‑year roadmap for agent identity, authentication, and authorization, balancing near‑term delivery with long‑term

Qualifications

• Extensive product leadership across multiple teams and dependencies.
• Strong understanding of identity and access management patterns, including delegated authorization and assurance levels.
• Working knowledge of OAuth and OpenID Connect and the ability to translate them into clear product requirements.
• Demonstrated ability to partner with technology teams to deliver platform capabilities, including requirements, prioritization, and milestone execution.
• Experience designing durable consent and authorization models with strong auditability and traceability.
• Strong risk and controls mindset, with experience embedding control requirements into product delivery.
• Ability to collaborate effectively with legal, compliance, risk, fraud, and analytics partners on customer‑impacting capabilities.
• Strong systems thinking across channels, APIs, and enforcement layers.
• Strong analytical skills to define success metrics and use data to guide tradeoffs.
• Excellent communication skills, including producing clear product documentation.

Responsibilities

• Define the product vision and enterprise framework for agent identity, authentication, and authorization, including policy, experience principles, and control requirements.
• Set the strategy for delegated authorization across use cases and channels, including firm-managed and third-party ecosystems.
• Own a multi‑year roadmap balancing near‑term delivery with longer‑term interoperability and ecosystem readiness (e.g., verifiable credentials).
• Define how delegation records are represented and governed, including consent, scope, assurance level, revocation, and audit artifacts.
• Create and maintain a permissions taxonomy and tiering model to enforce least‑privilege access for agent actions.
• Partner with legal, compliance, and risk stakeholders to ensure customer consent and data access controls meet regulatory expectations.
• Partner with engineering to build authorization infrastructure, including tokens and enforcement tied to customer identity, agent identity, scopes, delegation identifiers, and assurance levels.
• Define requirements for step‑up authentication and human‑in‑the‑loop patterns for higher‑risk actions initiated by agents.
• Drive requirements for agent registration and governance capabilities, including identity metadata, keys, and platform attributes.
• Partner with fraud and analytics teams to define agent‑specific monitoring and behavioral analytics needs.
• Establish governance and operating rhythms, including decision forums, intake, prioritization, and dependency management.

Skills

Executive product leadership

Identity and access management

OAuth and OpenID Connect

Platform capability delivery

Consent and authorization models

Risk and controls mindset

Cross‑functional collaboration (legal,

Job description

Chase is seeking an executive director of product identity and trust to define the framework for recognizing, identifying, and permissioning agents that act on behalf of customers across journeys. You will collaborate with technology teams to deliver core platform capabilities and drive measurable improvements in security, traceability, and customer experience.

You will own a multi‑year roadmap for agent identity, authentication, and authorization, balancing near‑term delivery with long‑term