Director, Admissions & Resident Experience

Cherry Hill Nursing and Rehab; Westland (MI); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental and Vision

Telemedicine

401(k) Savings Plan

DailyPay

Employee Assistance Program (EAP)

Commuter Benefits

Paid Time Off

Tuition Assistance

Descripción de la vacante

Cherry Hill Nursing & Rehab in Westland, MI is seeking a Director of Admissions & Intake to oversee the admissions process, coordinate patient transitions, and ensure a welcoming experience for prospective residents and families.

The role partners with the Central Intake Director and facility leadership to support census growth, maintain room readiness, and foster strong referral relationships. Strong communication and organizational skills are essential.

Formación

• Previous experience in admissions, intake coordination, healthcare operations, or a related healthcare role preferred.
• Skilled nursing or post-acute care experience strongly preferred.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities and collaborate across departments.
• Strong customer service skills and a commitment to resident and family satisfaction.
• Proactive, detail-oriented, and comfortable taking ownership of the admissions process.

Responsabilidades

• Coordinate patient transfers and admissions from hospitals, home, and other care settings in collaboration with nursing and therapy teams.
• Ensure all required admission agreements, regulatory documentation, and legal paperwork are completed and appropriate signatures are obtained.
• Facilitate a smooth and timely admission process while providing excellent customer service to residents and their families.
• Conduct facility tours for prospective residents and their families, highlighting the facility, services, and accommodations.
• Build and maintain positive relationships with hospital discharge planners, case managers, physicians, and other referral sources.
• Support census development through timely follow-up and a positive experience for prospective residents and families.
• Work closely with the Director of Nursing (DON), Social Services, and Business Office Manager to review bed availability, clinical capabilities, and financial approvals.
• Coordinate with appropriate departments to ensure incoming residents can be safely and appropriately accommodated.
• Maintain consistent communication across departments to identify and resolve potential barriers to admissions.
• Partner with Housekeeping and Maintenance to ensure rooms are consistently clean, prepared, and admission-ready.
• Ensure rooms are equipped with the appropriate medical equipment and supplies to meet each incoming resident's needs.
• Coordinate welcoming baskets and thoughtful touches to create a comfortable, home-like environment for new residents.
• Maintain room readiness standards that ensure every new resident receives a positive first impression.

Conocimientos

Admissions coordination

Healthcare operations

Communication

Multitasking

Descripción del empleo

Cherry Hill Nursing & Rehab in Westland, MI is seeking a Director of Admissions & Intake to oversee the admissions process, coordinate patient transitions, and ensure a welcoming experience for prospective residents and families.

The role partners with the Central Intake Director and facility leadership to support census growth, maintain room readiness, and foster strong referral relationships. Strong communication and organizational skills are essential.