Director Accounts Receivable

Ensemble RCM LLC; Florida; Hybrid; USD 92,000 - 139,000; Full time

Benefits offered by this job

Healthcare

Time off

Retirement plan

Well-being programs

Tuition reimbursement

Professional certifications

Incentive programs

Job summary

Ensemble Health Partners, headquartered in the United States, is seeking an Accounts Receivable Director to oversee AR operations and drive KPI improvements across the revenue cycle. You will lead AR teams, manage client and payer escalations, and implement process enhancements to optimize cash flow and compliance.

The role requires strong leadership, operational AR expertise, and the ability to influence stakeholders to achieve measurable financial and client-satisfaction results.

Qualifications

• This role requires experience leading AR teams in healthcare or finance.
• Strong understanding of AR KPIs such as Net AR Days and aging.
• Ability to influence stakeholders and drive process improvements.

Responsibilities

• Oversee daily AR operations and team performance.
• Manage client and payer escalations and monitor workflows.
• Drive KPI improvements and implement corrective actions.

Skills

AR leadership

Operations management

KPI management

Process improvement

Stakeholder influence

Team supervision

Financial analysis

Tools

ERP systems

AR software

Data analytics

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

The Accounts Receivable Director supports the strategic and operational management of AR functions within the revenue cycle, ensuring timely resolution of outstanding accounts, optimization of cash flow, and compliance with client and regulatory requirements. This role partners with the Director to drive performance against KPIs such as Net AR Days, aging reduction, and high-dollar account resolution, while implementing process improvements to enhance efficiency and accuracy. Success in this role requires strong leadership, operational expertise in AR processes, and the ability to influence stakeholders to achieve measurable improvements in financial outcomes and client satisfaction.

Key Responsibilities

Key responsibilities include supervising AR teams, monitoring daily workflows, managing client and payer escalations, and analyzing root causes of delays to develop corrective actions.

Essential Job Functions

• Manage the daily work-flow of the department, monitor progress to identify trending issues and develop training or processes to address these issues
• Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members
• Responsible for overseeing progress on the floor and monitoring the worked accounts for quality assurance

Job Competencies

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
• Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
• Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
• Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Compensation

This position pays between $92,400- $138,600 based on relevant years of experience.

Awards and Recognition

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22
• Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation Work-Life Flexibility Leadership

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Equal Opportunity and Diversity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Eligibility

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States.

Accommodations

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Additional Information

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.