Director Account Support

Premier; Myrtle Point (OR); Remote; USD 113,000 - 188,000; Full time

Job summary

A leading healthcare solutions provider in Myrtle Point is seeking a Director of Account Support to ensure customer engagement and value delivery. Responsibilities include managing member accounts, supporting the account management team, and driving performance improvement strategies. The ideal candidate has over seven years of experience in account management or consulting and a Bachelor's degree. Competitive salary and benefits offered, including health insurance and retirement plans.

Benefits

Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Tuition reimbursement

Employee incentive plans

Qualifications

• 7 or more years of applicable experience in account management or consulting.
• Bachelors degree is required.

Responsibilities

• Support the Premier account management team on account planning and retention.
• Ensure account management team understands member goals and satisfaction levels.
• Direct customer interaction and ownership via business reviews.
• Collaborate across the Premier alliance, maintaining relevant knowledge.

Skills

Account management

Client management

Performance improvement

Communication

Education

Bachelor's degree

Tools

Business Intelligence tools

Job description

Overview

Director Account Support

What you will be doing: Given our business model, where our customers have recurring contracts for cost and clinical technology and services, customer engagement is vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. As such, we need a director to support success across our member accounts. This role includes responsibilities for the ITS member segment activities (e.g., adoption, advocacy, retention, coaching account mgmt. skills, etc.) and outcomes (e.g., renewals, up-selling, etc.). This position will ensure members are maximizing the value of the relationship, with a significant focus on account management, determining resources needed to achieve breakthroughs and performance improvement in labor cost (productivity and benchmarking), clinical quality/safety programs and where applicable, supply chain products and services, all supported by Premier data products and services. They will support shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, documenting member ROI, and increasing revenue growth via the adoption of Premier’s suite of solution offerings. This position serves as the conduit to promoting Premier’s broader value proposition to the membership.

This role will be responsible for accounts within the Zone account management team (i.e., work with Zone account team members at assigned accounts). Their core responsibilities will include supporting a unified culture across the organization, support team in develop strategies and goals for their assigned accounts, drive member value through support of the “customer aligned journey model” specific to install, adopt, support and value tracking.

Their performance will be measured based on the following key performance indicators (targets will be set annually):

• Renewal rate
• ROI/Value
• Relationship interaction

This position will work and function as an integral part of Premier’s member facing teams which includes colleagues from product, sales, group purchasing and advisory services - helping to challenge the status quo to ensure that members will be successful in an era of healthcare reform implementation and beyond.

This person will have key competencies in, understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or cost, ability to work with marketing/sales/product and a track record of meeting/exceeding goals.

Key Responsibilities

• Responsibility #1 – 40%: Performance Management: Support the Premier account management team on account planning, renewal, and business retentions processes, developing member value/ROI, upsell/leads, presentation strategies/positioning and building member relationships across multiple stakeholders, department, and VP roles (VP Quality, VP of Finance, CNO, etc.).
• Responsibility #2 – 15%: Strategic Planning & Value Engagement: Ensure the account management team understands the account member’s expressed goals and unexpressed needs, current level of satisfaction with value delivered by Premier and openness to deeper engagement. Drive standardization of practices, reporting and presenting value.
• Responsibility #3 – 30%: Customer-Facing: Direct customer interaction and in some cases ownership via business reviews; partnering with Sales team on sales opportunities; and co-owning member relationships.
• Responsibility #4 – 10%: Collaboration: Engage peers across the Premier alliance to maintain relevant knowledge and bring forward best practices in cost, quality, safety, and collaboration that will enhance the profile and service delivery by the team.
• Responsibility #5 – 5%: Performance improvement projects, other as assigned

Required Qualifications

• Work Experience: Years of Applicable Experience - 7 or more years
• Education: Bachelors (Required)

Preferred Qualifications

• Skills:
• Account management experience leading small to medium health systems
• Client Management experience
• Performance Improvement or Consulting experience

• Experience:
• Account Management
• Business Intelligence
• Client Management of technology portfolios

• Additional Job Requirements:
• Remain in a stationary position for prolonged periods of time
• Be adaptive and change priorities quickly; meet deadlines
• Attention to detail
• Operate computer programs and software
• Ability to communicate effectively with audiences in person and in electronic formats
• Day-to-day contact with others (co-workers and/or the public)
• Making independent decisions
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions

Remote Travel Requirements: Travel 41-60% within the US

Physical Demands: Sedentary – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time.

Compensation and Benefits

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $113,000 - $188,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

• Health, dental, vision, life and disability insurance
• 401k retirement program
• Paid time off
• Participation in Premier’s employee incentive plans
• Tuition reimbursement and professional development opportunities

Premier at a glance

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)
• Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row
• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., Vietnam Era veteran, disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [e-mail] or contact Premier Recruiting at 704.816.5200.

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