Director, Account Services

RedPeg Marketing; Atlanta (GA); On-site; USD 130,000 - 190,000; Full time

Job summary

RedPeg Marketing seeks a Director of Account Services to lead strategic client programs and multi-market activations. You will own client success, drive growth on key accounts, and safeguard profitability from SOW to close-out.

Partner with senior leadership, mentor teams, and ensure top-tier service across Production, Creative, and Talent. You will manage budgets, negotiate sponsorships, and guide cross-functional stakeholders.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• 7–9+ years in marketing, events, or sponsorship, agency experience preferred.
• Experience leading large-scale programs (sports/entertainment, multi-market activations).
• Proven ability to manage multiple client accounts, drive growth, and ensure profitability.

Responsibilities

• Serve as account/program lead for high-profile client programs, ensuring success and profitability.
• Oversee development and execution of large-scale experiential and live event production.
• Manage venue sourcing and sponsorship negotiations from strategy to activation.
• Identify growth opportunities and lead internal proposal processes with senior leadership.
• Develop and implement account strategies that drive long-term client growth and retention.
• Mentor Senior Managers, Managers, and Coordinators, and train junior staff.

Skills

Leadership

Budget management

Communication

Problem solving

Travel readiness

Education

Bachelor's degree

Tools

Microsoft 365

Google Workspace

Keynote

Job description

Director, Account Services

Location: Atlanta, GA

Title: Director, Account Services

Reports to: Executive Vice President, Global Partnerships

Classification: Exempt

Why You’ll Love Working at RedPeg:

Voted as one of The Washington Post’s Top Workplaces, we are an independent full-service experiential marketing agency that connects brands to the consumers they need to reach through customized, personal engagement. Every day, we come together to create experiences that inspire extraordinary memories. With our main office in the Washington D.C. metro area, we work with a roster of incredible brands including Capital One, Coca-Cola, In-N-Out, Joola, Marriott Bonvoy, Meta, Niantic, Nike, Santander Bank, and Virginia Lottery. We’re looking for highly personable, passionate, and innovative marketers to bring true entrepreneurial spirit, a growth mindset, and independent thinking to our team!

Why RedPegsters Are Comfortable Being Their True Self:

RedPeg is dedicated to fostering an inclusive workplace where employees of all backgrounds can contribute and thrive. The company's policies and culture prioritize diversity at all levels and ensure fair treatment based on merit and potential rather than protected classifications factors (such as age, race, gender, religion). This deliberate and intentional effort is highlighted and supported, with continual accountability placed on appropriate parties to ensure forward momentum by the RedPeg Employee Resource Groups (ERGs), specifically Equally (LGBTQI+ Community and Allies), Parents of RedPeg, ROC (RedPegsters of Color), and WOR (Women of RedPeg). Our ERGs are the backbone of our culture at RedPeg. They help us educate, celebrate, and facilitate meaningful action throughout our organization and in our local communities.

What This Job is About:

As a Director of Account Services at RedPeg, you’ll be a strategic account leader on some of the agency’s most visible work—the large-scale, high-profile programs that play out on the biggest stages. Think major sports and entertainment moments, multi-market activations, and complex live event production where the details have to be flawless and the stakes are high.

You’ll serve as the account and/or program lead for these complex programs—owning client success, driving organic growth on your accounts, and protecting profitability from SOW through close-out. You’ll partner with senior leadership on growth strategy and proposals, mentor the Senior Managers, Managers, and Coordinators around you, and work shoulder-to-shoulder with Production, Creative, and Talent to bring it all to life. Your ability to build trusted client relationships, spot where an account can grow, and lead a team through high-pressure execution is what will make you successful here.

What You’ll Do

• Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction.
• Oversee the development and execution of large-scale experiential and live event production—major sports and entertainment moments, multi-market activations, and high-stakes brand programs—partnering closely with Production, Creative, and Talent.
• Manage venue sourcing and sponsorship negotiations for your accounts, owning these relationships from strategy through activation.
• Identify opportunities for organic growth on your accounts and lead internal proposal processes, partnering with senior leadership as needed.
• Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs.
• Develop and implement account strategies that drive long-term client growth and retention.
• Serve as a key day-to-day client partner—handling proactive communications and challenging conversations with a calm, solutions-focused approach.
• Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through the Senior Manager level.
• Ensure seamless communication and alignment between internal teams and external stakeholders.
• Contribute to departmental process improvements that make the team sharper and more efficient.
• Represent RedPeg as a senior leader in client meetings, industry events, and networking opportunities.
• Travel as required to oversee high-profile activations and client engagements, bringing organized, dependable leadership on-site.

What You’re All About

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• 7–9+ years of relevant marketing, event, or sponsorship experience, with agency experience preferred.
• Experience leading large-scale, high-profile programs—major sports/entertainment moments, multi-market activations, or complex live event production.
• Demonstrated ability to manage multiple client accounts and drive strategic, organic growth.
• Experience working with national and multinational brands, ideally on high-profile or global programs.
• Strong leadership and mentorship skills, with a focus on developing the team around you.
• Proven experience in budget management and financial accountability, including multi-million-dollar programs.
• Exceptional communication and presentation skills, including comfort with senior client stakeholders.
• Excellent problem-solving and decision-making abilities under pressure.
• Advanced computer skills and proficiency with Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), Google Workspace, and Keynote.
• Willingness to travel to oversee program activations and client engagements as needed.

RedPeg PRIDE

• Pioneering Spirit – We don’t follow maps—we draw them. Bold ideas and new paths fueled by our independence.
• Real Connections – We value creatively driven experiences that connect brands and audiences in real and powerful ways.
• Inclusive Excellence – We foster a culture where every voice is heard, every perspective is valued, and everyone has the opportunity to thrive.
• Detail Obsessed – The work is in the craft. We obsess over every moment to make it flawless, meaningful, and unforgettable.
• Body One Team – No silos, no egos. Just passionate people working together to make the best work possible.

It is the policy of RedPeg to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedPeg will provide reasonable accommodations for qualified individuals with disabilities.