Director, Account Management New New York, NY; Salt Lake City, UT

Flex group; New York (NY); On-site; USD 230,000 - 290,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Equity

401(k) with company match

Unlimited PTO + holidays

Parental leave

Free Flex subscription

Job summary

Flex, a NYC-headquartered FinTech, is hiring a Director of Account Management to own strategy, performance, and scaling of the function. You will lead a team of Account Managers and steward the company’s largest partnerships, driving retention and expansion across a growing book of business that represents a material share of revenue.

Reporting to the VP of Account Management, you will shape the operating model, build playbooks, and recruit leaders to scale the function, with a focus on

Qualifications

• 12–15+ years of experience in Account Management or Partner Success, with at least 5+ years managing managers.
• Proven track record of owning and growing a significant book of business in B2B, FinTech, SaaS, or related spaces.
• Strong commercial acumen and ability to define strategy and close growth opportunities post-sale.
• Experience building, scaling, and leading partner-facing organizations in high-growth environments.

Responsibilities

• Own retention and expansion strategy for mid-market and enterprise accounts, including renewals and upsells.
• Lead the most strategic partnerships and set standards for partner engagement.
• Define account planning frameworks and ensure scalable execution across the team.
• Partner with Sales to align on strategy and deliver a consistent partner experience.
• Build and develop a multi-layered team including managers, with clear performance expectations.

Skills

Account Management Leadership

Partner Relationships

Strategic Planning

Team Scaling

Executive Stakeholder Management

Tools

Salesforce

Job description

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s 2026, and Flex enables users to pay rent on a schedule that fits their finances, with a mission to empower renters with flexibility over their recurring expense.

About the role

As the Director, Account Management, you will own the strategy, performance, and scaling of Flex’s Account Management function, leading a team of Account Managers while directly stewarding the company’s largest and most strategic partnerships. This role sits at the intersection of partner success and revenue growth, driving retention, expansion, and long-term value across a growing book of business that represents a material portion of company revenue.

Reporting to the Vice President of Account Management, you will set the vision and operating model for the function — not just executing account strategy, but defining it. You will build the playbooks, processes, and team structure that enable Account Management to scale, ensure partners are deeply engaged with Flex’s products, and translate partner relationships into durable, compounding business value. The ideal candidate is a seasoned, hands-on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for durable partner relationships in high-growth B2B or B2B2C environments.

What you’ll do

Account Ownership & Growth

• Own the retention and expansion strategy for a portfolio of mid-market and enterprise accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function.
• Personally lead the most strategic, complex, and executive-level partnerships, setting the standard for how Flex engages with its largest partners.
• Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team.
• Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle.

Partner Relationship Management

• Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale.
• Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery.
• Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements.
• Lead, coach, and develop a multi-layered team that includes both Account Managers and people managers, setting clear expectations around performance, accountability, and partner outcomes.
• Own organizational design, headcount planning, hiring, onboarding, and ramping as the Account Management organization scales.
• Build and reinforce a collaborative, high-performance, and inclusive team culture, and develop the next generation of AM leaders.

Operational Excellence & Metrics

• Define and own the key performance indicators for the function—retention, expansion pipeline, adoption, utilization, and partner health—and drive accountability against them.
• Establish forecasting rigor, CRM hygiene, and reporting standards that support revenue predictability and executive-level reporting.
• Use data and insights to shape function-wide strategy, prioritize investment, and continuously improve team performance.

Cross-Functional & Executive Collaboration

• Partner with leaders across Product, Growth, Marketing, RevOps, and Partner Success to support product launches, co-marketing initiatives, and expansion programs.
• Represent the voice of the partner at the leadership level, surfacing feedback and insights that help shape roadmap priorities and go-to-market strategy.
• 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers.
• Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios.
• Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
• Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale.
• Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams.
• Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level.
• Excellent communication, presentation, and executive stakeholder management skills.
• Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.

Compensation

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:

OTE (NYC/Bay Area/Seattle)

$230,000 - $290,000 USD

OTE (Salt Lake City)

$195,000 - $240,000 USD

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self-aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has unique perspectives to share, and we take pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for relocation assistance.

For full-time U.S. employees we offer:

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription

For full-time non-U.S. employees, we offer:

• Competitive compensation + company equity
• Unlimited PTO

Equal Employment Opportunity

Flex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.