DIRECTOR, ACCOUNT MANAGEMENT

EPAM Systems; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A global technology provider is seeking a Technical Account Manager to manage a portfolio of technology accounts while identifying growth opportunities and ensuring client satisfaction. This position involves strategic relationship development and collaboration with sales teams to deliver effective solutions. Ideal candidates will have proven experience in account management and a strong understanding of digital transformation projects.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan with matching

Unlimited access to LinkedIn learning solutions

Paid Time Off

Employee Stock Purchase Program

Qualifications

• Proven experience managing technological accounts with demonstrated success in account growth and retention.
• Experience in digital transformation projects, e-commerce, or AI implementations.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Manage a portfolio of accounts with $5-15 million P&L responsibility.
• Identify growth opportunities by mapping client initiatives to technology solutions.
• Collaborate with sales teams to develop outreach plans and follow-up strategies.

Skills

Account management

Communication skills

Strategic mindset

Business acumen

Relationship building

Job description

Drive strategic growth and client success as a Technical Account Manager at EPAM. You'll manage a portfolio of technology accounts, identify expansion opportunities, and orchestrate solutions that address client challenges while building lasting partnerships across stakeholders.

EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.

Responsibilities

• Manage a portfolio of accounts with $5-15 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
• Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
• Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
• Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
• Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
• Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders

Requirements

• Proven experience managing technological accounts with demonstrated success in account growth and retention
• Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, or AI implementations
• Strong understanding of how to position AI solutions within client environments and business contexts
• Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
• Strategic mindset with the ability to map client initiatives to appropriate technology solutions and identify growth opportunities
• Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction

What We Offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.