Direct-To-Home- Full Time Installation Technician - Worcester, NY

NRG Energy; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is redefining home experiences with smart technology. As part of the Smart Home team, you'll provide expert installation and services, ensuring customers enjoy a seamless and connected living environment. This role emphasizes exceptional customer service, enabling you to thrive in a dynamic team while also working independently. With a focus on creating smarter, safer homes, you'll have the opportunity to control your income through commissions and lead generation. If you're passionate about technology and customer satisfaction, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service skills are essential for success.
• Sales or field service experience is beneficial but not required.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and assets with a business owner mentality.
• Provide detailed system capabilities and operational instructions.

Skills

Customer Service Skills

Sales Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales experience and/or field services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required.)
• Someone who thrives in a team environment and can also work independently.
• Willingness to submit to a criminal background check.
• Current valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14'.
• Work in attics and other limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Maintain a strong safety culture, including completing safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion testing, as permitted by law. We are an Equal Opportunity Employer. Level, title, and salary may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf