Direct-To-Home- Full Time Installation Technician (Pleasanton, CA)

NRG Energy; California (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Smart Home Pro, der die Installation und den Service von Smart Home-Technologien übernimmt. Diese Rolle erfordert hervorragende Kundenservicefähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Der ideale Kandidat wird Teil eines engagierten Teams, das sich dafür einsetzt, die Wohnqualität durch intelligente Produkte zu verbessern. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und innovative Lösungen zu schaffen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Hervorragende Kundenservicefähigkeiten sind erforderlich.
• Verkaufserfahrung und technisches Verständnis sind von Vorteil.

Responsibilities

• Installation und Wartung von Smart Home-Technologien.
• Kunden über Systemfähigkeiten und Bedienungsanleitungen informieren.
• Inventar und Vermögenswerte verwalten.

Skills

Kundenservice

Verkaufserfahrung

Technisches Verständnis

Education

Abschluss in einem technischen Bereich

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with intelligent products and services. We aim to proactively protect and connect our customers to their homes, regardless of location. Join our Smart Home team to help create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

As a Smart Home Pro, you will provide expert-level installation and services while delivering exceptional customer service. Customers will rely on your honesty and integrity to offer peace of mind and meet their needs.

Responsibilities:

• Earn piece-rate pay with an unlimited commission plan.
• Become an expert on smart home technology through training on industry-leading products.
• Manage inventory and assets with a business owner mindset.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions that protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain system capabilities and operational instructions to customers.
• Control your income by offering opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

Qualifications:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful; technical backgrounds like construction or electrical work are a plus but not required.
• Ability to work well in a team and independently.
• Willingness to undergo a criminal background check.
• Valid driver's license and reliable transportation.

Physical Demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for extended periods.
• Commitment to safety, including completing safety analysis for each work site.

NRG Energy is committed to a drug-free workplace. Employees are subject to periodic drug testing, including post-accident and reasonable suspicion testing, as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf