Direct-To-Home- Full Time Installation Technician (Pasadena, TX)

NRG Energy; Town of Texas (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining the home experience with cutting-edge smart home technology. As a Direct-to-Home Smart Home Pro, you'll provide expert installation and services while ensuring the highest level of customer satisfaction. This role offers the opportunity to earn piece rate pay with an unlimited commission plan, allowing you to control your income. You'll thrive in a dynamic environment, working independently while also being part of a supportive team. If you're passionate about technology and customer service, this position is perfect for you.

Qualifications

• Exceptional customer service skills are essential for this role.
• Sales or field services experience is beneficial but not mandatory.

Responsibilities

• Install, service, and troubleshoot smart home technology in customer homes.
• Manage inventory and assets with a business owner mentality.
• Provide detailed system capabilities and operational instructions to customers.

Skills

Customer Service Skills

Sales Experience

Field Services Experience

Technical Background (Construction/Electrical)

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

Provide expert-level installation and services while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds such as construction or electrical work are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Adhere to a strong safety culture, including completing safety analyses for each work site.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing as permitted by law. EOE AA M/F/Protected Veteran Status/Disability. Salary may vary based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.