Direct-To-Home- Full Time Installation Technician (Midland, TX)

NRG Energy; Town of Texas (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smarter, cleaner homes through innovative technology. As a Direct-to-Home Smart Home Pro, you'll be at the forefront of the smart home revolution, providing expert installation and service while ensuring the highest level of customer satisfaction. This role offers an exciting opportunity to work independently and as part of a dynamic team, all while earning competitive pay through commissions. If you're passionate about technology and customer service, this is the perfect chance to make a meaningful impact in the lives of customers.

Qualifications

• Exceptional customer service skills are essential.
• Experience in sales or technical fields is a plus.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and provide exceptional customer service.

Skills

Customer Service Skills

Sales Experience

Field Services Experience

Technical Skills

Education

High School Diploma

Tools

Smart Home Technology

Inventory Management Tools

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Our Direct-to-Home Smart Home Pros provide expert installation and service while delivering the highest level of customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we're looking for:

1. Exceptional customer service skills.
2. Sales and/or field services experience is helpful. Experience as a construction worker, electrician, or in a technical field is a plus but not required.
3. Ability to thrive in a team environment and work independently.
4. Willingness to submit to a criminal background check.
5. Valid driver's license and reliable transportation.

Physical demands of the job:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14 feet.
3. Work in attics and limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Participate in a strong safety culture, including completing safety analyses of work sites.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees may be subject to periodic drug testing. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf