Direct-To-Home- Full Time Installation Technician - Mesquite, TX

NRG Energy; Mesquite (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join NRG Energy as a Smart Home Pro, where you'll provide expert installation and servicing of innovative smart home technology. This role offers the opportunity to earn piece-rate pay with unlimited commission potential, while delivering exceptional customer service and solutions to enhance home safety and connectivity.

Qualifications

• Exceptional customer service skills.
• Sales and/or field service experience is helpful.
• Ability to thrive in a team environment.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mindset.
• Explain system capabilities to customers.

Skills

Customer service

Sales experience

Field service experience

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with innovative products and services. We aim to proactively protect and connect our customers to their homes, wherever they are. Join our Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert installation and servicing, delivering the highest level of customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you'll do:

• Earn piece-rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology through training on industry-leading products.
• Manage inventory and assets with a business owner mindset.
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
• Create solutions to protect and simplify customers' lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain system capabilities and operational instructions to customers.
• Control your income by offering opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field service experience is helpful. Technical backgrounds like construction or electrical work are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Maintain a strong safety culture, including conducting safety analyses at each work site.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic, random, post-accident, and reasonable suspicion drug testing, where permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.