Direct-To-Home- Full Time Installation Technician (Kirkwood, MO)

NRG Energy; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is redefining home experiences with smart technology. As a Direct-to-Home Smart Home Pro, you will be at the forefront of creating safer, smarter, and more sustainable homes. Your role involves expert installation and service of cutting-edge smart home products while providing exceptional customer service. You will have the opportunity to earn unlimited commissions and manage your own income by offering additional services. If you're passionate about technology and customer satisfaction, this is the perfect opportunity to make a significant impact in the smart home industry.

Qualifications

• Exceptional customer service skills are essential for this role.
• Sales or field services experience is beneficial but not required.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and provide detailed system instructions to customers.
• Control income through sales of additional products and services.

Skills

Customer Service Skills

Sales Experience

Field Services Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we’re looking for:

1. Exceptional customer service skills.
2. Sales experience and/or field services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
3. Someone who thrives in a team environment and can also be trusted to work independently.
4. Willingness to submit to a criminal background check.
5. Current valid driver’s license and reliable transportation.

Physical demands of the job:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14’.
3. Work in attics and other limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, title and/or salary may be adjusted based on the applicant's experience or skills.