DTH FT Technician - Fontana, CA

Vivint; Fontana (CA); Vor Ort; USD 248.000 - 482.000; Vollzeit

Zusammenfassung

Vivint is seeking a Field Service Professional in Fontana, CA to install, service, and troubleshoot cutting-edge smart home technology in customer homes. You will train on industry-leading products, manage inventory, and convert appointments into revenue while delivering excellent customer service.

The role emphasizes safety, reliability, and a strong sales mindset, with compensation tied to per-install performance and a competitive earnings potential.

Qualifikationen

• Experience in retail or service sales is a plus.
• Ability to build rapport with diverse customers.
• Technical background in cable/satellite installation, pest control, construction, or solar is helpful.

Aufgaben

• Earn piece rate pay and use an unlimited commission plan.
• Train on industry-leading smart home products to become an expert.
• Install, service, and troubleshoot smart home tech in customers' homes.
• Explain system capabilities and provide clear operational instructions to customers.
• Manage inventory and assets with a business-owner mindset.
• Leverage service/installation appointments into leads and revenue.
• Protect customers' peace of mind with reliable solutions.
• Visit customer homes with professionalism and safety.

Kenntnisse

Sales mindset

Customer-first attitude

Technical aptitude

Jobbeschreibung

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Direct to Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

What you'll do:

• Earn piece rate pay and enjoy an unlimited commission plan.

• Become an expert on smart home technology by training on industry-leading products.

• Manage inventory and assets with a business owner mentality.

• Install, service, and troubleshoot cutting-edge smart home technology in customer homes.

• Create solutions to protect and simplify customers' lives.

• Conduct routine maintenance and inventory of company products and equipment.

• Explain and provide detailed system capabilities and operational instructions to various customers.

• Control your own income by providing opportunities for customers to purchase additional products and services.

• Leverage service and installation appointments into leads and revenue.

What we're looking for:

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.

• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.

• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements:

A valid driver's license, a good driving record, and reliable transportation; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law; must live within a 20‑mile radius of the city.

Physical Requirements of the Role:

• The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis

• Lift, carry, and maneuver up to 50 pounds frequently

• Work outdoors in varying weather conditions, including heat and cold

• Enter and perform work in attics

• Temperatures may exceed 110F for short periods

• Openings can be as small as 16" x 30" of 18" x 24"

• Crawling, kneeling, crouching, awkward postures may be required for up to 60 minutes at a time

• Maintaining 3‑points of contact while navigating or traversing across trusses without stepping on drywall in between

• Operate a company vehicle repeatedly

• Perform work while standing for extended periods

• Perform outdoor work with potential for bee stings

• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

This is a technician position paid on a piece rate basis with a range of $180 - $350 for a single install job (as of 12-19-24), or paid applicable minimum wage, whichever is higher.

NRG Energy is committed to a drug and alcohol–free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.