Shoe Returns Specialist

Red Wing Brands of America; Red Wing (MN); On-site; USD 39,000 - 51,000; Full time

Job summary

Red Wing Shoe Company in Red Wing, MN, is hiring a Shoe Returns Specialist to inspect and process returned footwear, assess credits, and manage non-conforming materials. This onsite role supports efficient return operations and requires a hands-on approach in a fast-paced environment.

The ideal candidate has a High School Diploma, 2–4 years in returns or logistics, strong communication, and proficiency with Word, Excel, Internet, and email. Equal opportunity employer with comprehensive benefits.

Qualifications

• High School Diploma or GED.
• 2-4 years of related experience.
• Strong communication and problem-solving abilities.
• Team-oriented and customer-focused.

Responsibilities

• Inspect defective products and determine credit amounts per guidelines.
• Process returns and issue credits.
• Handle touch-ups, cleaning, and re-boxing of shoes.
• Unload shipments related to returns.
• Crush and bale cardboard for recycling.
• Prepare 'No Credit' letters for returns that do not qualify.
• Identify potential quality issues and escalate to Quality Department.
• Maintain use of company email and other systems.
• Uphold company values and quality standards.
• Perform additional tasks as needed.

Skills

Customer service mindset

Problem-solving abilities

Strong oral and written communication

Interpersonal skills

Multitask / prioritize

Team-oriented

Returns / logistics experience

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Internet

Email applications

Job description

Company Description

Watch here to see what it'slike to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $38,800-$50,500 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

Job Description

This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.

GENERAL PURPOSE OF JOB:

The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.

ESSENTIAL DUTIES:

• Inspect Defective Products: Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
• Process Returns: Inspect new shoe returns and issue appropriate credits.
• Product Handling: Perform touch-ups, cleaning, and re-boxing of returned shoes.
• Logistics Support: Unload UPS and mail shipments related to returns.
• Recycling & Disposal: Crush and bale cardboard for recycling and disposal.
• Customer Communication: Prepare and type "No Credit" letters for returns that do not qualify for credit.
• Issue Identification: Identify potential quality issues and communicate them to the Quality Department.
• Software Utilization: Maintain knowledge and use of company electronic communication systems.
• Compliance & Standards: Uphold company values and maintains quality service by following and enforcing system standards.
• Other Duties: Perform additional tasks by management.

Qualifications

PHYSICAL REQUIREMENTS:

• Standing, sitting, climbing, balancing, kneeling, crouching.
• Occasional lifting up to 30 pounds at shoulder level.
• Visual Inspection

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 2-4 years of related experience

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer service-oriented mindset with problem-solving abilities.
• Strong oral and written communication skills.
• Excellent interpersonal skills and ability to foster a team-oriented work environment.
• Proficiency in Microsoft Word, Excel, Internet, and email applications.
• Ability to multitask and manage priorities effectively.
• Prior experience in returns, quality inspection, or logistics is a plus.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)