Direct support supervisor

Mypathcompanies; Appleton (WI); On-site; USD 15,000 - 20,000; Full time

Job summary

Mypathcompanies seeks a dedicated individual to monitor and improve service and care provisions across assigned locations. You will ensure plans are followed, document activities, report concerns, and support supervisors in implementing changes for positive outcomes.

The role requires overseeing health status, physician orders, and dietary planning, while managing budgets, scheduling, and training staff to meet company standards.

Qualifications

• Experience delivering direct care services in a professional setting.
• Knowledge of confidentiality, licensing standards and HR policies.
• Ability to provide ongoing feedback and conduct performance evaluations.

Responsibilities

• Monitor service and care provisions for quality and effectiveness.
• Monitor and document care per policy; report concerns to Supervisor.
• Develop and implement changes to service plans under supervision.
• Track client health status and coordinate with medical teams as needed.
• Review physician orders and treatments for accuracy and compliance.
• Develop weekly meal menus considering dietary needs and preferences.
• Manage budget, shopping for groceries and supplies, and petty cash.
• Create monthly activity calendars and arrange community and home-based activities.
• Assess staff performance and provide coaching and corrective actions as needed.
• Maintain staff morale and encourage open communication.
• Generate weekly work schedules to optimize coverage and minimize overtime.
• Ensure proper timekeeping and staffing coverage across shifts.
• Conduct service location and client-specific training for staff.
• Maintain the physical condition of the location and report hazards or repairs.
• Keep Company vehicles clean and coordinate maintenance when needed.
• Ensure confidentiality and professional conduct at all times.
• Report abuse, rights violations, harassment, or fraud to management.

Skills

Direct care

Coaching

Documentation

Timekeeping

Training staff

Communication

Confidentiality

Professionalism

Compliance

Job description

**Overview*** Monitors service and care provisions for quality and effectiveness. Ensures the implementation of Individual Service and Behavior Plans as intended. Monitors accurate and appropriate documentation related to all aspects of assigned service location and care provision per Company policy. Reports service plan and care provision concerns to Supervisor. May be required to develop and implement changes to service plan and provision of cares to ensure positive outcomes under the direction of the Supervisor.* Monitors health status of clients and addresses changes in health or other issues by directing concerns to the client’s medical team. Reviews and monitors implementation of physician orders and treatments as prescribed.* Ensures weekly meal menus are developed and posted that consider client preference and adhere to client specific dietary needs, requirements, and restrictions when clients are unable to do so independently. Manages budget and conducts or delegates shopping for groceries and supplies.* Ensures completion of the monthly activities calendar to include opportunities for clients to engage in community and home-based recreational activities based on client preferences when clients are unable to do so independently.* Assesses employee work performance. Provides ongoing and regular feedback to assigned staff. Conducts employee performance evaluations in accordance with Company standards. Provides regular coaching and corrective action as needed per HR recommendations.* Monitors and positively impacts morale. Seeks regular feedback from staff and maintain an open, collaborative communication style to encourage staff engagement.* Generates weekly work schedules that minimize the use of overtime and maximize staff utilization while ensuring all shifts are covered in the absence of a dedicated Scheduler. Monitors staff coverage and accurate timekeeping practices.* Conducts service location and client specific training for all direct reports and for staff who cross train at assigned service location.* Monitors physical condition of assigned service location, furnishings, equipment, and grounds. Report damage, problems, hazards, or repair needs in a timely manner per policy. Ensures assigned service location is clean, free from hazards, and meets Company and licensing standards at all times.* Maintains cleanliness of Company owned vehicles. Facilitate regular maintenance and promptly report need for extraordinary repairs or maintenance to Coordinator.* Manages proper use and record keeping of petty cash, credit card transactions, and client funds in accordance with Company and licensing standards.* Performs direct care services in accordance with the Direct Support Professional (DSP) essential functions as documented in the Position Description.* Produces regular written updates that are professional and easily understood.* Demonstrates knowledge of organizational policies and procedures, applicable licensing standards, administrative procedures, confidentiality requirements, and Employee Handbook information. Implements new company policies, forms, and contractual standards as directed in a manner that ensures consistent practices and meets desired outcomes of the Company.* Observes all rules of confidentiality both within the programs and outside of work.* Presents oneself in a professional manner at all times, including appearance, language, and interactions with clients, co-workers and management team. Treat others with dignity and respect.* Reports allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to appropriate level of management.