Direct Support Relief Floater

Villa-of-Hope-1; City of Rochester (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Villa of Hope in New York is seeking an All Shifts Direct Support Relief Floater to provide essential support across programs and locations, covering evenings, overnights, and weekends. You will assist with client care, classroom support, and mentoring, traveling between sites as needed and adapting to different environments while maintaining safety and supervision.

The role requires flexibility, strong interpersonal skills, and commitment to diverse populations, with mandated reporter

Qualifications

• High School Diploma or GED required.
• CPR certification required (training provided if not currently certified).
• Valid NYS Driver’s License required.
• Must be flexible, dependable, and able to work in a variety of program environments.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Provide direct support, supervision, and engagement for youth and adults in various program settings.
• Assist with daily routines, therapeutic activities, and structured programming to ensure a safe, supportive, and positive environment.
• Promote client safety by monitoring behavior, maintaining cleanliness, and intervening in crisis situations using approved de-escalation techniques.
• Support program staff with intake/admissions, orientation, and client transition activities.
• Escort and transport clients as needed between activities, appointments, or program areas.
• Provide educational and behavioral support in school settings under the direction of teaching staff.
• Model appropriate behavior and serve as a positive role model for youth and adults.
• Participate in staff meetings, training, and supervision to maintain compliance with agency policies and state regulations.
• Maintain accurate documentation of client interactions, progress, and incidents as required.
• Demonstrate cultural competency, respect, and understanding of individuals from diverse backgrounds.

Skills

Interpersonal skills

Communication skills

Problem-solving

Crisis management

Flexibility

Education

High School Diploma or GED

Tools

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Support Relief Floater

Salary Range: $19.00 To $22.00 Hourly

Full-Time Direct Support Relief Floater (All Shifts)

JOB TITLE:Direct Support Relief Floater (All Shifts)

PAY GRADE: $19-22/hour FSLA:Non Exempt

DEPARTMENT/PROGRAM:Dewey Ave Campus-Living Hope Treatment Center/Inpatient, New Life House, Villa of Hope School, Jay Street-Hope on the Horizon and Hope Place, Williamson-Tuckahoe Community Residence

SUPERVISOR:Talent and Culture Business Partner

Job Summary:

The All Shift Direct Support Relief Floater provides essential support across multiple programs and locations by filling in for staffing needs during evenings, overnights, and weekends. This role ensures consistency of care, safety, and supervision of youth and adults in recovery and educational settings. The Relief Floater may assist with client care, classroom support, and mentoring, adapting quickly to different environments and program expectations. This is a flexible position requiring availability to travel across multiple locations, and the ability to cover evening and/or overnight shifts (including weekends and holidays) as scheduled.

ESSENTIAL FUNCTIONS:

• Provide direct support, supervision, and engagement for youth and adults in various programsettings.
• Assist with daily routines, therapeutic activities, and structured programming to ensure a safe, supportive, and positiveenvironment.
• Promote client safety by monitoring behavior, maintaining cleanliness, and intervening in crisis situations using approved de-escalationtechniques.
• Support program staff with intake/admissions, orientation, and client transition activities.
• Escort and transport clients as needed between activities, appointments, or programareas.
• Provide educational and behavioral support in school settings under the direction of teaching staff.
• Model appropriate behavior and serve as a positive role model for youth and adults.
• Participate in staff meetings, training, and supervision to maintain compliance with agency policies and stateregulations.
• Maintain accurate documentation of client interactions, progress, and incidents asrequired.
• Demonstrate cultural competency, respect, and understanding of individuals from diverse backgrounds.
• Fulfills all legal requirements as a Mandated Reporter under NYS law and professional ethicalstandards.

MINIMUM QUALIFICATIONS:

• High School Diploma or GEDrequired.
• Previous experience in human services, education, or healthcare strongly preferred.
• CPR certification required (training provided if not currentlycertified).
• Valid NYS Driver’s Licenserequired.
• Must be flexible, dependable, and able to work in a variety of program environments.
• Strong interpersonal, communication, and problem-solvingskills.
• Ability to manage crisis situations with professionalism andcomposure.

PHYSICAL REQUIREMENTS:

• Regularly required to stand, walk, sit, bend, stoop, squat, kneel, and climbstairs.
• Ability to lift up to 50 lbs and assist in client care activities whennecessary.
• Must be able to respond quickly to emergencies and physically intervene usingagency- approvedtechniques.

COMPTENCIES:

Leading Self

• Character and Courage (Integrity and Trust) Leading Others
• Customer Focus Leading theOrganization
• Commitment to Diversity, Inclusion, Justice and Equity