Direct Service Assistant

Pennsylvania Coalition Against Domestic Violence; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

A victim service program located in Indiana, PA, is seeking an individual to provide crisis intervention, empowerment counseling, and administrative support to victims of domestic violence and sexual assault. Applicants should have at least a high school diploma and previous administrative experience. Organizational skills and proficiency in Microsoft Office are essential. This role encompasses managing client records and scheduling, ensuring compassionate, culturally sensitive support to clients. The position directly supports management and involves outreach activities.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Previous experience in nonprofit or social services setting.
• Proficiency in Microsoft Office Suite and database systems.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database systems.
• Ability to handle sensitive and confidential information with discretion.
• Compassionate, client-focused, and culturally sensitive.

Responsibilities

• Provide crisis intervention and advocacy to victims.
• Manage filing systems, including confidential records.
• Assist with community outreach events.
• Greet clients and visitors, respond to inquiries, and direct them to appropriate staff or services.
• Manage and maintain filing systems (electronic and paper-based), including confidential client records.
• Schedule appointments, meetings, and coordinate calendars for staff.
• Prepare reports, letters, memos, and other documents as requested.
• Enter and maintain data in case management systems and databases.
• Assist with intake processes by collecting and organizing client documentation.
• Assist Fiscal Department with tracking and ordering office supplies and materials needed for daily operations.
• Support the preparation and submission of grant applications and reports.
• Provide administrative assistance in organizing community outreach events or program activities.
• Assist Fiscal Department with incoming and outgoing mail, email, and phone communication.
• This position directly supports management

Skills

Organizational skills

Verbal communication

Written communication

Proficiency in Microsoft Office Suite

Time management

Client-focused attitude

Education

High school diploma or equivalent

Associate’s degree in human services or related field

Tools

Microsoft Office Suite

Database systems

Job description

This is a job listing for Alice Paul House

About Alice Paul House

Alice Paul House is a comprehensive victim service program located in Indiana, PA. We provide services to victims/survivors of domestic violence, sexual assault, other crimes, and juvenile offenders.

Key Responsibilities:

• Provide crisis intervention, accompaniment, and advocacy to victims of domestic violence, sexual assault, all crimes and victims of juvenile offenders as well as significant others
• Trauma-focused empowerment individual and group counseling/advocacy
• Complete daily crisis card tracking and monthly statistics
• Greet clients and visitors, respond to inquiries, and direct them to appropriate staff or services.
• Manage and maintain filing systems (electronic and paper-based), including confidential client records.
• Schedule appointments, meetings, and coordinate calendars for staff.
• Prepare reports, letters, memos, and other documents as requested.
• Enter and maintain data in case management systems and databases.
• Assist with intake processes by collecting and organizing client documentation.
• Assist Fiscal Department with tracking and ordering office supplies and materials needed for daily operations.
• Support the preparation and submission of grant applications and reports.
• Provide administrative assistance in organizing community outreach events or program activities.
• Assist Fiscal Department with incoming and outgoing mail, email, and phone communication.
• This position directly supports management

Qualifications

• High school diploma or equivalent required; Associate’s degree or higher in human services, business administration, or a related field preferred.
• Previous administrative or office support experience, preferably in a nonprofit or social services setting.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database systems.
• Ability to handle sensitive and confidential information with discretion.
• Compassionate, client-focused, and culturally sensitive.

Above is an abridged list of responsibilities and qualifications