Direct Serv Advocat-HYPP-3rd Shift-PT

YWCA of Western Massachusetts; Springfield (MA); On-site; USD 57,859,000 - 61,992,000; Full time

Job summary

The YWCA of Western Massachusetts seeks a Direct Service Advocate for the Holyoke Youth Parent Program in Springfield, MA. This full-time, overnight position provides trauma-informed support to adults, teens and children in residential programs.

Responsibilities include safety checks, documentation, and helping families develop life skills and parenting abilities, with a focus on empowerment and 24/7 readiness for crisis support.

Qualifications

• A.A. or equivalent education or experience in a human service field.
• One year of counseling and direct service experience preferred.
• Experience with victims of domestic violence preferred.
• Valid driver's license and reliable transportation required.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide support and role modeling to adult, teen and child program participants in residential programs.
• Nurture a trauma-informed milieu and family-driven approach.
• Ensure safety checks, complete documentation, and daily program communication.
• Support mothers and children during crises and assist with transitions.

Skills

Counseling experience

Direct service experience

Experience with DV victims

Reliable transportation

Valid driver\'s license

Ability to lift up to 40 lbs

Education

A.A. or equivalent education or experience in a human service field

Job description

Direct Service Advocate_HYPP_3rd_FT Full Time Springfield, MA, US

Requisition ID: 2043 Salary Range: $21.00 To $21.00 Hourly Department:

Holyoke Youth Parent Program Reports To: Site Director FLSA Status:

Non-Exempt Starting Rate: $21.00/hour Schedule: Sunday - Thursday

11pm - 7am The YWCA of Western MA is dedicated to eliminating racism and

empowering women. The YW provides a safe place for survivors of domestic

violence and/or sexual assault. Our programs and services include crisis

shelter and transitional housing for survivors and their families,

counseling, SAFEPLAN court advocacy, community education, supervised

visitation, and vocational training for youth ages of 17-24. The YWCA

provides services at several sites, including Holyoke, Northampton,

Westfield, and our primary Springfield campus. Summary: The Direct

Service Advocate (DSA) is responsible for providing support, advocacy

and role modeling to adult, teen and child program participants living

in the YWCA's residential programs. DSA's are part of a team model

working with peers, supervisors, clinicians and outside connections to

best serve program participants. DSA's support the agency mission and

trauma informed service model in order to provide safe, consistent and

Quality Services To Vulnerable Populations. Duties And ResponsibilitiesNurture and support a milieu approach that is participant-guided,

family-driven, strengths-based, and trauma-informed; and embraces a

framework of empowerment and encouragement, engaging with 100% of

individuals and families that are on-site each shift. Encourage and

support the development of life skills, positive parenting and improved

parent-child interaction Follow and encourage the programs daily

schedule and facilitiate resident participation and community

responsibilities, taking into account individualized plans for each

participant. Ensure program procedures, rules, regulations and policies

are followed to ensure a safe and supportive living environment

including completion of 100% of all required safety sweeps (minimum of

four times) each shift to ensure premises including alarms, doors,

windows, appliances and bedrooms are all safe. To ensure participants

are properly welcomed to the program, prepares rooms for new families

within 1-2 shifts from previous exit. Provide daily information as it

relates to data collection and outcome measurements through the

completion of 100% of AWARDS logs prior to end of shift. Required

documentation and daily program communication including case notes,

resident files and communication logs, completing 100% of all

documentation prior to the end of shift. Perform regular job duties to

be observed by new staff during the job shadowing portion of program

orientation. Ensure thorough communication of staff from shift to shift.

To support children's safety and well-being, ensure mothers supervise

children at all times and offer support to moms during a crisis or

periods where they may be overwhelmed. Conducts safety checks on

residents and children as needed and completes 100% of all required

safety checks. Qualifications: A.A. or equivalent education or

experience in a human service field (Required) One year of counseling

and direct service experience (Preferred) One year of counseling and

Direct Service Experience (Preferred) Experience With Victims Of domestic violence (Preferred) Reliable transportation, safe driving

record, and valid driver's license required. Must be able to be covered

by the agency's insurance policy. Ability to lift up to 40 lbs.