Direct Sales Supervisor

TDS Telecommunications LLC; Whitewater (WI); Hybrid; USD 71,500 - 116,200; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Generous Vacation

Paid Sick Leave

Job summary

TDS Telecommunications LLC is seeking a Direct Sales Supervisor to coach and develop a team of Direct Sales Representatives. Your role will involve meeting revenue targets, ensuring customer satisfaction, and managing sales processes.

We’re looking for candidates with a strong sales background and excellent communication skills. The position offers comprehensive benefits including medical coverage, a 401(k) plan, and opportunities for professional development.

Qualifications

• Associates degree or higher — OR — 2+ years professional work experience.
• 2+ years outside sales and/or sales coach experience.
• 1+ year supervisory or sales management experience.
• Valid driver's license and willingness to travel.

Responsibilities

• Hire, motivate and coach a team of sales representatives.
• Contact potential customers to educate them on services.
• Manage customer accounts from sale through installation.
• Submit weekly and monthly sales reports to management.

Skills

Sales coaching

Customer account management

Communication skills

Problem solving

Education

Associate degree or higher

Tools

Excel

Word

Job description

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Location

Janesville, WI, Madison, WI or Whitewater, WI

What You’ll Do

As a Direct Sales Supervisor on our team, you will coach and develop a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure we are aligned with TDS’ mission and values. You will direct, supervise, train and evaluate the performance of your direct team and are responsible for ensuring day‑to‑day application of organizational policies and procedures. You will also be responsible for growing TDS revenues by acquiring new residential customers, and selling new products to our existing residential customers.

Responsibilities

• Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day‑to‑day guidance to sales staff, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
• Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
• Write and submit accurate and timely orders that abide by the established sales process.
• Oversee orders from sales staff that are received from customers and remit orders in timely fashion while abiding by the established sales process.
• Manage customer accounts from the initial sale through installation process. Perform telephone follow‑ups on all sales after install to ensure customer satisfaction.
• Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
• Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
• Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.

Required Qualifications

• Associates degree (or higher) — OR — 2+ years professional work experience.
• 2+ years outside sales and/or sales coach experience.
• 1+ year supervisory or sales management experience.
• Must have and maintain a valid driver’s license and be willing and able to travel based on the needs of the business.

Other Qualifications

• Understanding of the telecommunication industry, including products and services.
• Track record of success in residential sales.
• Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
• Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
• Computer literacy (i.e., Excel, Word, email, Internet).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here .

Who is TDS Telecom?

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid‑sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

Equal Employment Opportunity (EEO)

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.)

$71,500.00/Yr. - $116,200.00/Yr.