Direct Sales Supervisor

TDS Telecommunications LLC; Sheboygan (WI); On-site; USD 71,500 - 116,200; Full time

Benefits offered by this job

Medical Coverage

401(k) Plan

Generous Vacation & Paid Sick Leave

Paid Parental Leave

Employee Assistance & Wellness Programs

Job summary

TDS Telecommunications LLC is seeking a Direct Sales Supervisor to lead a team in Green Bay, Appleton, or DePere, WI. This role focuses on coaching Direct Sales Representatives to exceed sales targets while managing customer accounts and ensuring satisfaction.

Qualified candidates should have an Associate's degree or 2+ years in sales and possess excellent communication skills. The role offers comprehensive benefits and uncapped commission potential based on performance.

Qualifications

• Must have and maintain a valid driver’s license.
• Understanding of telecommunication products and services.
• Track record of success in residential sales.

Responsibilities

• Coach a team of sales representatives to meet revenue targets.
• Contact potential customers to educate them on services.
• Manage customer accounts from sale through installation.

Skills

Sales coaching

Customer account management

Excellent communication skills

Problem solving

Education

Associate’s degree or higher

2+ years outside sales experience

1+ year supervisory experience

Tools

Excel

Word

Email

Job description

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

We are looking for our next Direct Sales Supervisor due to growth. Do you love sales, leadership and helping others achieve their goals? This may be the next step in your career.

Location: Green Bay, WI; Appleton, WI; or DePere, WI

What You’ll Do

As a Direct Sales Supervisor on our team, you will coach and develop a team of Direct Sales Representatives to meet and/or exceed their sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure alignment with TDS’ mission and values. You will direct, supervise, train and evaluate the performance of your direct team and ensure day-to-day application of organizational policies and procedures. You will also be responsible for growing TDS revenues by acquiring new residential customers and selling new products to our existing residential customers.

Responsibilities

• Hire, motivate and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources as they arise.
• Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
• Write and submit accurate and timely orders that abide by the established sales process.
• Oversee orders from sales staff that are received from customers and remit orders in a timely fashion while abiding by the established sales process.
• Manage customer accounts from the initial sale through the installation process. Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
• Submit/report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
• Meet with local satellite distributors and apartment owners to roll out TDS’s referral program.
• Maintain technical knowledge and interpersonal skills necessary to achieve success in position. Other duties and responsibilities as assigned.

Qualifications

Required Qualifications

• Associate’s degree (or higher) OR 2+ years professional work experience.
• 2+ years outside sales and/or sales coach experience
• 1+ year supervisory or sales management experience
• Must have and maintain a valid driver’s license and willing and able to travel based on the needs of the business

Other Qualifications

• Understanding of the telecommunication industry, including products and services.
• Track record of success in residential sales.
• Excellent verbal and written communication skills including the ability to convincingly persuade others as evidenced in person interviews and via telephone.
• Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, and making decisions.
• Computer literacy (i.e., Excel, Word, email, Internet).

If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates may participate in our Associate Resource Groups to encourage community and professional development.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring connectivity to neighborhoods nationwide. Visit tdstelecom.com to learn more.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.)

$71,500.00/Yr. - $116,200.00/Yr.