Direct Marketing Operations Manager

Habitat for Humanity; United (PA); Remote; USD 72,000 - 109,000; Full time

Job summary

A charitable organization is seeking a Direct Marketing Operations Manager to lead omni-channel initiatives. The role requires a Bachelor's Degree and 5+ years of direct marketing experience. The ideal candidate will manage database operations and collaborate with IT. The position is remote and offers a salary range of $72,000 - $109,000 per year, along with a competitive benefits package.

Benefits

Health insurance options

Retirement plan contributions

Vacation leave

Qualifications

• 5+ years in direct marketing related role.
• 5+ years' experience with CRM.
• Strong attention to detail.

Responsibilities

• Manage tickets with IT.
• Coordinate DM Marketing Effort in CRM.
• Ensure documentation is current.

Skills

Direct marketing experience

CRM expertise

Project prioritization

Data-driven problem solving

Communication skills

Education

Bachelor's Degree or equivalent experience

Tools

Smartsheet

MS SharePoint

Job description

Overview

Direct Marketing Operations Manager position with Habitat for Humanity. This is a remote, two-year term role based in the United States. A Bachelor’s Degree is required or equivalent experience. This role supports national and affiliate marketing efforts and involves coordinating with the Direct Marketing Database (DMDB) team and IT to manage omni-channel marketing initiatives.

Responsibilities

• Management of tickets with IT. (20%)
• Manage DM Marketing Effort set‑up in CRM/Marketing Database. (20%)
• Manage new package, segments, and creatives data within the CRM/Marketing Database. (10%)
• Ensure business process and global change logic (within the CRM/Marketing database) documentation are current. (20%)
• Ensure to Excludes (audiences and codes) are updated in MERF Templates.

Minimum Requirements

• Bachelor\'s Degree or equivalent experience (if applicable).
• 5+ years in direct marketing related role.
• 5+ years\' experience with CRM.
• Highly effective at prioritization across multiple projects/workstreams.
• Expert at using Smartsheet and MS SharePoint.
• Effective and clear oral and written communication.
• Experience developing and executing LEAN operational solutions.
• Experience managing Operations processes including database management, segmentation and field mapping.
• Strong attention to detail.
• Data-driven problem solver.
• Active support of HFHI Values:
  • Humility - We are part of something bigger than ourselves.
  • Courage - We do what\'s right, even when it is difficult or unpopular.
  • Accountability - We take personal responsibility for Habitat\'s mission.
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity\'s code of conduct.

Preferred Requirements

• Strong team player, willing and able to lead as well as step in and assist.
• Omni-channel marketing experience.

The target hiring range for this position is $77,000 - $86,000 per year.
For work locations in the US, the salary range for this position is between $72,000 - $109,000 per year.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate\'s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.

#LI-Remote #LI-RM1Keywords : Remote jobs

Closed Date : 2025-10-26