Direct Mail Project Manager

Amsive LLC; Bolingbrook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Amsive LLC in Bolingbrook, IL is hiring a Project Manager, Operations to manage all aspects of direct mail projects for assigned clients, ensuring on-time delivery and client satisfaction.

The role collaborates with production scheduling, pricing, data services, and creative teams, acting as the client advocate and maintaining detailed project documentation.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years of experience in projects coordination or similar role.
• Experience with direct mail or print production preferred.
• Strong written and verbal communication skills.
• Ability to learn USPS regulations for related industry.

Responsibilities

• Manage all aspects of direct mail projects for assigned clients, including intake, timelines, instructions, quoting, inventory, quality control and invoicing.
• Collaborate with production scheduling, estimating/purchasing, data services, creative and other teams.
• Advocate for the client within Operations to ensure quality and accuracy of work.
• Support Senior Project Manager with more complex client work.
• Maintain detailed records of client requirements and changes to processes.

Skills

Project management

Direct mail

USPS regulations

Client relations

Communication

Education

Bachelor's degree

Tools

Microsoft Office

ERP software

Job description

About the Company

Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting goals. Production is completed in-house using modern high-speed print and mail manufacturing equipment. At Amsive, results matter. We offer medical, dental, vision insurance and a competitive 401K.

Work Location & Hours

In office working at: 605 Territorial Drive, Bolingbrook, IL 60440 (onsite/non-remote). Hours: 8:30am - 5:30pm, some additional hour including weekends expected. Salary: Starting at $60k based on experience and skills. Non-remote working and Amsive does not provide work sponsorship.

Job Summary

The Project Manager, Operations is a key member of the Operations Department in the Direct Mail division, responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The Project Manager ensures that all aspects of projects are fulfilled correctly and on time for Amsive’s direct mail clients with a medium degree of complexity.

What you will be doing

• Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing.
• Work closely with internal departments such as production scheduling, estimating/purchasing, data services, creative and others.
• Be an advocate for the client within Operations working to ensure the quality and accuracy of work completed.
• Support Senior Project Manager in handling more complex clients.
• Maintain documentation of customer requirements and keep detailed, accurate records of changes to client processes.
• Verify and proactively communicate project status to clients.
• Create project plans, specifications, and job instructions for all necessary departments.
• Achieve a strong knowledge of:
• Amsive’s enterprise resource planning software.
• Direct mail production and art specifications.
• USPS policies and procedures.
• Internal processes.
• Client programs and requirements.
• Create production samples for in-house and client use.
• Monitor inventory and postage levels for assigned clients, to avoid project delays.
• Provide reporting as needed.
• Build and maintain relationships with assigned clients and internal stakeholders.
• Execute change management process as needed to ensure quality and capture associated costs.
• Mitigate client issues effectively following escalation procedures on any issues that may arise.
• Assist Sales team with Statement of Work documentation, as needed.

Who you are

• Highly relevant experience in similar role or at least 2 years’ experience as Project Coordinator.
• Bachelor’s Degree or equivalent.
• Relevant industry experience preferred.
• Able to be a team player through relationships, cross-training and back up other teams’ members as needed.
• Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office application software.

Supervisory Responsibilities

Not responsible for supervising other employees.

Work Environment

This job routinely functions in a standard office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• Stand and walk to visit the production floor; job does work in office at a desk.
• Must be able to lift, push, or pull up to 50 pounds if needed.
• Perform repetitive motions.

Security Clearance

Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Equal Opportunity Employer

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company’s equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call [phone].