Direct Clinical Care Manager

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); On-site; USD 115,000 - 141,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Direct Care Clinical Care Manager to facilitate and deliver care to members, focusing on preventive screenings, chronic disease management, and care coordination.

The role emphasizes telehealth visits, EMR utilization, and collaboration with physicians, nurses, dieticians, and pharmacists. The ideal candidate is a Massachusetts-licensed Nurse Practitioner with 3–5 years of care delivery experience, preferably 10+ years in ambulatory

Qualifications

• Proven ability to identify and address member-driven, measurable activities and goals.
• Self-directed, independent, collaborative team member.
• Proficient with multiple IT systems.

Responsibilities

• Conduct telehealth visits by video and phone with BCBSMA members.
• Manage chronic disease (hypertension/diabetes) for Medicare-age members via remote workflows.
• Co-design and implement a virtual care program with clinical protocols.
• Coordinate care and execute follow-up plans across providers.

Skills

Care coordination

Telehealth

Chronic disease management

EMR proficiency

Cultural competency

Education

Nurse Practitioner license (MA)

High school diploma or equivalent

Tools

EMR systems

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Role

The Direct Care Clinical Care Manager is responsible for facilitating and delivering care to members to increase access to care and improve clinical outcomes . This position is self-directed and works collaboratively to close identified gaps in care, focusing on preventive screenings, management of chronic disease, and facilitating necessary follow-up care.

The Team

The Direct Care Clinical Care Manager is part of a dedicated team of professionals , including medical and behavioral health care managers, dieticians, pharmacists , clinicians, and medical director s, all collabora ting to facilitate clinically appropriate quality care.

Key Responsibilities

• Conduct telehealth visits by video and phone with BCBSMA members, with varying volume each week and likely daily visits.

• Chronic disease management for Medicare-age members, specifically hypertension and diabetes via remote workflows.

• Creatively co-design an innovative virtual care program, including workflows and clinical protocols with Medical Director support for expanding clinical scope.

• Effective use of electronic medical record workflows and documentation.

• Engage members in appropriate plans of care, coordinate care and services as appropriate, communicate effectively , and provide members with education and resources as needed.

• Promote member compliance with treatment plan, encourage shared decision-making, and set appropriate goals to promote optimal member outcomes.

• Interpret and apply case management criteria, processes, policies, and regulatory standards to create, follow and appropriately document comprehensive care management plans.

• Review medication list and educate members with complex pharmacy needs, and counsel on side effects and mitigation strategies for specific treatment protocols.

• Successfully connect, engage, and maintain member engagement to support seamless care transitions and optimized health outcomes.

• Collaborate with treatment providers, PCPs, physicians, therapists, and facilities as needed to gather clinical information to support the plan of care.

• Monitor clinical quality concerns, make referrals appropriately, identify and elevate quality of care issues.

• Understand BCBSMA products and benefits, as well as regulatory and NCQA requirements

Key Qualifications

• Ability to identify and document member-driven, specific, measurable activities that address actionable behaviors and goals

• Self-directed, independent, adaptive, flexible to change, and able to collaborate as a member of a team.

• Proficient with multiple IT systems.

• Demonstration of awareness, attitude, knowledge, and skills needed to work effectively with a culturally and demographically diverse population.

Education and Experienc e

• Currently licensed as an NP in Massachusetts with 3-5 years recent experience in care delivery and willing to continue clinical practice.

• Ideally 10+ years' experience in ambulatory care, preferably as primary care provider for a population of patients.

• Proven abilities in patient engagement and relationship management .

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location Boston, Hingham Time Type Full timeSalary Range: $115,200.00 - $140,800.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.