Direct Client Support Technician

Maynard Nexsen PC; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Maynard Nexsen PC is seeking a Direct Client Support Technician in Charlotte, NC to provide end-user application and hardware support for a professional services environment.

You will manage desktop applications, printer support, AV equipment, and mobile device management, while addressing security incidents and assisting with client legal software.

Qualifications

• Strong troubleshooting skills and professional demeanor.
• Customer service mindset and ability to address user concerns.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+) are a plus.

Responsibilities

• Provide technical support for end-user applications and hardware.
• Manage desktop applications, installations, configurations and updates.
• Provide printer support, maintenance, troubleshooting and repair.
• Set up, maintain and troubleshoot audio-visual equipment for meetings.
• Manage mobile device provisioning, security configurations, and user support.
• Respond to security incidents, investigate and resolve issues to protect data.
• Support client legal software with installation, configuration and training.
• Collaborate with IT team to address challenges and implement solutions.
• Document support activities and resolution steps for knowledge sharing.
• Stay updated on emerging technologies to enhance support services.

Skills

Mobile device management

Security protocols

Troubleshooting

Customer service

Communication skills

Education

Bachelor's degree in IT or CS

Tools

Desktop operating systems

Printer maintenance

AV equipment setup

Job description

Summary

The Direct Client Support Technician is responsible for providing end-user applications and hardware support to ensure smooth operations within the organization. This position entails managing desktop applications, printer support, audio-visual equipment, mobile device management, security incident response, and specialized client legal software. The ideal candidate should possess strong troubleshooting skills, a professional demeanor, and a customer service mindset to effectively address user concerns and maintain client satisfaction

Essential Job Functions

• Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution.
• Manage desktop applications, ensuring proper installation, configuration, and updates.
• Provide printer support, including maintenance, troubleshooting, and repair as needed.
• Assist with the setup, maintenance, and troubleshooting of audio-visual equipment for presentations and meetings.
• Manage mobile device management systems, including device provisioning, security configurations, and user support.
• Respond to security incidents promptly, investigating and resolving issues to mitigate risks and ensure data protection.
• Support specialized client legal software, providing assistance with installation, configuration, and user training as needed.
• Collaborate with other IT team members to address technical challenges and implement solutions effectively.
• Document support activities, including issue resolution steps, for future reference and knowledge sharing.
• Stay updated on emerging technologies and industry best practices to enhance support services and optimize user experience.

Necessary Knowledge, Skills And Abilities

• Proficiency in mobile device management systems and security protocols.
• Experience with client legal software preferred.
• Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills, with a customer service-oriented mindset.
• Ability to work independently and collaboratively in a fast-paced, professional environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Educational And Experience Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in technical support roles, with a focus on end-user applications and hardware support.
• Strong knowledge of desktop applications, operating systems, and productivity software.
• Experience with printer maintenance, troubleshooting, and repair.
• Familiarity with audio-visual equipment setup and troubleshooting.

Work Environment And Physical Demands

• In office position
• Ability to work extended hours when necessary
• Normal office environment