Direct Bill Supervisor

USI Insurance Services; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Wellness program

Scholarships for associates' children

Job summary

USI Insurance Services in Virginia Beach is seeking a seasoned accounting supervisor to lead the National Accounting Center team responsible for direct bill commissions, suspense reconciliation, and monthly accruals.

You will oversee task prioritization, timecard approvals, and PTO requests, while mentoring staff and ensuring accurate financial records. The role emphasizes process improvement and staff development in a dynamic, client-focused environment.

Qualifications

• 3-4 years of direct bill accounting experience.
• 1 year of supervisory experience preferred.
• Associate degree required; Bachelor’s degree preferred in accounting, finance, or business administration.

Responsibilities

• Provide oversight of the direct bill activities and the assigned team.
• Approve timecards and PTO requests; manage workload and performance.
• Recruitment and performance management for team members.
• Audit team performance via scorecards and routine reviews.
• Coach team members monthly and conduct team meetings.
• Train staff on direct bill procedures and new processes.
• Ensure maximum use of automation to improve processing efficiency.
• Review suspense balances and address issues with staff.
• Approve journal entries and checks submitted by team.
• Coordinate and follow up on direct deposit requests.

Skills

Supervisory experience

Direct bill accounting

Excel proficiency

Strong communication

Organized self-starter

Education

Associate degree

Bachelor’s degree in accounting/finance/business

Job description

General Description:

Responsible for management of assigned team of accountants. Ensure National Accounting Center department quality standards are met and exceeded. Oversee team’s timely recording of direct bill commission receipts, reconciliation of suspense accounts, and monthly accruals.

Responsibilities:

• Provide oversight of company-wide direct bill activities.
• Oversee work product and workflow for assigned team. Includes prioritizing tasks, and approving timecards and PTO requests.
• Assist with recruitment and performance management of team members.
• Oversight of team performance through routine audits of activities and scorecards.
• Coordinate monthly one-on-one employee coaching and team meetings.
• Reinforce training to new staff members in direct bill procedures. Provide training for existing staff on new procedures upon implementation.
• Ensure consistent and maximum usage of automation for processing efficiency.
• Act as subject matter expert for team on direct bill matters.
• Review suspense balances for assigned regions to monitor progress. Address concerns with employees.
• Review various department reports to identify issues requiring resolution or further action.
• Complete or approve suspense account reconciliations or reviews.
• Ensure monthly suspense account accruals are complete. Approve for Direct Bill Manager.
• Responsible for assigned processing responsibilities. Includes posting commission checks.
• Review and approve journal entries and check requests submitted by team members. Prepare for higher amounts or more complex transactions.
• Coordinate and follow up on direct deposit requests for assigned regions.
• Serve as primary contact for assigned regions. Respond to client needs within 24 hours.

Knowledge, Skills and Abilities:

• 3-4 years of direct bill accounting experience required.
• 1 year of previous supervisory experience preferred.
• Associate degree required. Bachelor’s degree in accounting, finance, or business administration preferred.
• Thorough knowledge of all aspects of direct bill procedures for an insurance brokerage company. Includes suspense account reconciliation.
• Knowledge of general accounting principles.
• Proficient in Microsoft Office products, including Excel required.
• Excellent written and verbal communication skills.
• Strong work ethic with a defined sense of urgency.
• Organized self-starter that works well in a team environment.
• Strong attention to detail and retention of pertinent information.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
• Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
• Certified as a Great Place To Work two years in a row (2024-2025).

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.