Direct Bill Assistant

Warrior Insurance Network

Bedford Park (IL)

On-site

USD 22,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental

Telemedicine Benefit

401k with company match

Paid Time Off

Tuition Reimbursement

Wellness Program

Fun company events

Job summary

Warrior Insurance Network is seeking a Direct Bill Assistant for its busy call center, located just a mile south of Midway Airport. This role emphasizes excellent customer service, as you will handle billing inquiries and payments.

The ideal candidate will be detail-oriented with a strong ability to multitask and communicate effectively. You'll enjoy benefits such as competitive salaries, training, medical and dental coverage, and a generous 401k match.

Qualifications

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required.
Strong ability to multitask and communicate effectively.

Responsibilities

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone.
Work with the underwriting department to resolve billing matters.
Process payments received by mail, phone, walk-ins and online.
Process agent sweeps and policy EFT payments daily.
Handle premium returns via ACH to agents as needed.
Close and reconcile all payment batches daily.
Process premium refunds by reviewing system reports.
Collection and follow up on NSF premium payments.
Print and process all checks issued.
Report all checks issued and voided to the bank.
Match and attach claim checks to files.
Post cash disbursement journals.
Process stop payment requests.
Daily filing of journal entries and paid bills.
Assist with other accounting projects as needed.

Skills

Customer service

Detail oriented

Data entry

Communication skills

Multitasking

Excel

Word

Education

High School education

Associate's degree in business or accounting

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued
Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required
Strong ability to multitask
Strong Communication skills
Proficiency with Excel and Word

PREFERRED:

High School education minimum with some accounting experience preferred
Associate's degree in business or accounting a plus
Bilingual- English/Spanish, a plus

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive: