Dir, Projects (Contact Center Change Management) - REMOTE

Lensa; Lincoln (NE); Remote; USD 97,000 - 228,000; Full time

Job summary

An established industry player is seeking a dynamic Project Manager to lead diverse projects focused on change management and process improvement. This role involves overseeing project teams, managing budgets, and ensuring successful implementation of strategic initiatives. The ideal candidate will have extensive experience in project management, particularly in managed care and system implementation. Join a forward-thinking organization that values leadership and innovation, and contribute to impactful projects that enhance operational efficiency. If you are passionate about driving change and improving processes, this opportunity is perfect for you.

Qualifications

• 7+ years of project management and system implementation experience required.
• Bachelor's degree required; experience may substitute for education.

Responsibilities

• Manage multiple projects related to change management and process improvement.
• Prepare comprehensive project status reports and manage team budget.

Skills

Project Management

Change Management

Process Improvement

Leadership

System Implementation

Education

Bachelor's Degree

Tools

Project Management Software

Job description

Manages people who are responsible for internal business projects and programs involving contact center department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs, and monitors system analysis and program staff. These positions' primary focus is project/program management and change management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.

KNOWLEDGE/SKILLS/ABILITIES

Explains and applies accepted methodologies (i.e. identify desired outcomes, analyze current processes/problems, collect/analyze relevant data, uncover root causes, develop performance/process improvement plan and implementation tactics, test recommendation and assess results.)

Establish and maintain an education and coaching approach for all levels of staff. Continuously evaluates training and coaching needs of the organization as it relates to process improvement. Develops and maintains the necessary curriculum and supporting materials to educate staff and leaders.

Manage multiple contact center projects related to change management and process improvement for the department using staff and matrixed resources.

Staff, organize, monitor, and maintain an effective, consistent Project Management function.

Develop business case, project profile, business requirements, and other project work products for large and strategic-initiative level projects.

Translate strategy into implementation tactics, acting as a change agent.

Prepare and submit comprehensive project status reports to management.

Manage team budget.

Provide leadership in effectively applying Project Management and Business Analysis best practices.

Ensure departmental and individual performance goals are met.

Adhere to and consistently apply organization and departmental policies, procedures, and protocols.

Responsible for leading and overseeing multiple projects and project teams implementing projects of various size (scale), complexity, and duration to deliver business solutions and services to the organization.

Responsible for leading business integration or new business implementation projects which encompass the entire panorama of health plan functions. Project teams are likely to be comprised of cross-functional internal and external resources.

Oversees direct reports' interactions with internal staff, external corporate departments, and Health Plans to define the project parameters and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, and project status reports and communications.

Projects may vary to include the following: system implementations, internal/cross-functional department process improvement initiatives, implementation of new state health plans, and implementation of new product lines.

Provides vision and leadership over the program and determines the measurements for success.

Regularly assesses the program for improvement opportunities, provides goals and shows measurement of success.

Participates and provides oversight on external statements of work.

Perform other duties as assigned.

Comply with required workplace safety standards.

JOB QUALIFICATIONS

Required Education

Bachelor’s degree required. Years of experience in lieu of education is acceptable.

Required Experience

7+ years project management experience.

7+ years of system implementation experience.

7+ years managed care experience.

Preferred Education

Preferred Experience

3+ years in a management role or supervisory experience preferred.

10+ years project management experience.

Preferred License, Certification, Association

PMP or Six Sigma Blackbelt certification preferred.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $97,299 - $227,679 / ANNUAL.

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.