DIR-PATIENT FINANCIAL SRVCS

System Support; Moraine (OH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Premier Health is seeking a Director of Patient Financial Services to lead Billing, Collections, Customer Service, and Revenue Cycle Analytics, ensuring compliant and efficient operations.

This role partners with executive leadership to set financial goals, redesign workflows, and drive relationship management with patients, physicians, and payers while maintaining regulatory compliance. Strong leadership, strategic thinking, and data-driven decision making are essential.

Qualifications

• Bachelor's degree in Finance, Healthcare Management or related field.
• MBA or advanced degree preferred.
• Experience in revenue cycle management and healthcare finance.

Responsibilities

• Oversee Billing, Collections, Customer Service, HCAP/Self-Pay, Cash Posting, Refunds, Vendor Management, Medicaid Eligibility and Revenue Cycle Analytics.
• Develop and direct revenue cycle policies, procedures and processes; ensure workflows meet organizational goals.
• Collaborate with Premier Health leadership to redesign workflows for efficiency and improved communication.

Skills

Strategic leadership

Process improvement

Staff coaching

Data analysis

Excel proficiency

Interdepartmental collaboration

Communication skills

Decision making

Education

Bachelor's degree

MBA or advanced degree

Tools

Microsoft Excel

Microsoft Office

Job description

Remote or hybrid work arrangements may be considered for highly qualified candidates based on the needs of the role and the department.

General Summary/Responsibilities:

• The Director of Patient Financial Services is responsible for the management, direction and coordination of the following functions for Premier Health: Billing, Collections, Customer Service, HCAP/Self-Pay, Cash Posting, Refunds, Vendor Management, Medicaid Eligibility and Revenue Cycle Analytics. This position is responsible for the development, implementation, and direction of appropriate revenue cycle policies, procedures, and processes and is responsible to ensure consistency of these functions for Premier Health. The Director works with other Premier Health Directors to redesign current workflows to improve efficiencies and productivity, as well as enhance the communication between departments.
• The position has the responsibility to ensure that financial goals and key performance indicators are established for the department to meet the organization strategic plan. Maintains excellent patient, physician, and payer relationships through a proactive customer service-oriented approach. This position also oversees the services of vendors and business partners of Premier Health. It is this position’s responsibility to ensure employees and business partners understand and comply with all state and federal regulations. Must be able to collaborate and interact with all levels of management of the Premier Health including Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Vice Presidents, and Directors to establish, implement and achieve the organization’s philosophies, goals and objectives, and patient and employee satisfaction.

Education

Minimum Level of Education Required: Bachelor's degree

Additional requirements:

• Type of degree: Minimum - bachelor's degree
• Area of study or major: Finance, Healthcare Management or Other Relevant
• Preferred educational qualifications: MBA or other advanced degree

Licensure/Certification/Registration

List any Licensure/Certification/Registration required by the position. Please see Lawson Code Reference Sheet.

Experience

Minimum Level of Experience Required: 5 - 7 years of job related experience

Preferred experience: 5-7 years of revenue cycle management experience

Knowledge/Skills

• Demonstrated proficiency in strategic decision making, process improvement, utilizing technical systems to drive change, and coaching/mentoring staff for engagement.
• Certification in Revenue Cycle Management or more than 10 years revenue cycle operational experience is preferred.
• Personal characteristics include proven leadership and problem-solving skills, as well as evidence of critical thinking capabilities, drive for results, team motivation, and strategic agility. Organizational agility and an open, receptive management style are also critical for success.
• Strong interpersonal skills necessary to interact with physicians, multiple departments, all levels of management including the CFO, COO, Vice Presidents and Directors are essential.
• Strong technical aptitude for system optimization.
• Must have the ability to communicate, motivate, and facilitate change across multiple departments.
• Must have excellent communication skills, proven leadership skills, and advanced interpersonal skills necessary to provide effective leadership to staff and to maintain effective communication with a variety of internal and external customers.
• Must possess strong analytical and technical skills.
• Must have sophisticated data collection skills including a strong technical background in Excel and the other Microsoft suite of products.
• Must be able to resolve problems effectively and timely
• Must be a quick learner and action oriented.
• Must have a drive for results.
• Must be able to effectively manage through systems and think strategically.
• Must have strong decision quality skills.