Dir, Client Analytics

Basis Technologies; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Basis Technologies is seeking a Client Analytics Manager to lead a team in managing key accounts and delivering actionable insights. The ideal candidate will have substantial digital media experience, excellent communication skills, and a strong ability to optimize campaigns based on data analysis. This role offers a flexible working environment and competitive perks.

Benefits

Flexible work week

401k/RRSP matching

Mental health support

Paid sabbaticals

Generous parental leave

Qualifications

• 3+ years of experience in digital media.
• 1+ year of management experience preferred.
• Strong organization and communication skills.

Responsibilities

• Manage the Client Analytics team, including goal setting and coaching.
• Align campaign objectives/KPIs and develop performance measurement plans.
• Deliver insightful reports and recommendations for campaign optimization.

Skills

Digital media experience

Project management

Organization skills

Problem-solving

Communication skills

Customer service

Education

Bachelor’s degree in advertising, Marketing, Business, Statistics or Economics

Tools

MS Office

Data visualization tools

Job description

WHO WE ARE

Basis Technologies delivers software and services to automate digital media operations for leading agencies and brands.

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work.

Basis Technologies is headquartered in Chicago, and our employees have the flexibility to work from headquarters, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM

The Client Analytics team is the external face of Basis Technologies' analytical offering. The team has a passion for analytics, performing in-depth analysis, and are viewed as experts when it comes to data strategy. As trusted advisors to both our internal teams and clients, our time is split between diving deep into rows of data to derive insights and educating our clients on KPIs, tools, and evolving analytical methodologies. Among our supportive team network, you can often find us showing off the latest custom analysis, newest analytical methodology, or custom code that makes us proud.

WAYS YOU'LL CONTRIBUTE

This position will be responsible for the development and management of a team of analysts. You will be assigned to key accounts to assemble reporting & insights, work with teams to align on objectives/KPIs, and make recommendations for campaign optimization. You will report to the VP, Client Analytics and will contribute by:

• Managing the day-to-day of Client Analytics team, including goal setting, regular 1:1’s, development checks, and coaching
• Acting as a Client Analyst for a small book of key accounts
• Aligning campaign objectives/KPIs and developing performance measurement plans and recommendations for campaign optimization
• Delivering insightful and actionable reports that tell the performance story of the campaign
• Partnering with Integrated Client Solutions, Display Investment, Search, and Social teams to develop forward-looking campaigns based on historical performance insights
• Presenting reports, optimization recommendations, and insights to both client and internal audiences
• Educating Integrated Client Solutions teams on Basis solutions related to analytics and reporting such as ad verification, dashboarding, attribution, brand studies, and viewability
• By integrating these responsibilities, managers at Basis Technologies will contribute to a workplace that not only acknowledges but champions diversity, equity, inclusion, and accessibility. These responsibilities are foundational to creating an environment where every employee, client, and vendor is respected and valued for their unique contributions:
• Fostering IDEA in Corporate Culture
• Personal and Team Development
• Inclusive Leadership and Collaboration
• Active Engagement and Accessibility Advocacy
• Strategic Implementation of IDEA Principles

WHAT YOU BRING TO THE TABLE

• 3+ years digital media experience, especially in client-facing buying or media measurement departments
• 1+ year management experience preferred
• Strong independent thinking and problem-solving abilities
• Excellent organization and communication skills
• Highly motivated with a strong record of project or process management
• Strong qualitative skills with ability to demonstrate quality data organization and analysis techniques
• Understanding of digital media buying and ad serving landscape
• Strong knowledge of MS Office, especially Excel & PowerPoint
• Ability to handle multiple tasks in a fast-paced environment, under tight deadlines
• Exceptional customer service and communication skills
• Adaptable and flexible
• A fun, positive attitude that embodies the Basis' core principles

BONUS POINTS

• Experience with data visualization tools such as Datorama or SQL
• Bachelor’s degree in advertising, Marketing, Business, Statistics or Economics preferred

ANYTHING ELSE?

Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.

LIFE WITH BASIS TECHNOLOGIES

We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago.

We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.

Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.

If you need assistance with interview accessibility, please [e-mail]. Your privacy is important to us, view our policyhere.