Dior Shoe Ambassador, Saks Troy

LVMH Group; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Christian Dior Inc. in Troy, Michigan seeks a Dior Shoe Ambassador to support day-to-day sales, client journeys, recruitment, and boutique operations for the Dior shoe business.

You will partner with leased department store teams to deliver personalized service, elevate client experiences, share product storytelling, and maintain visual merchandising and POS standards. The ideal candidate has luxury retail experience, excellent communication, and the ability to work full time including evenings,

Qualifications

• Minimum 3 years in retail operations, cashier, or sales support; luxury retail preferred.
• Able to work full-time including evenings, weekends, and holidays.
• Strong interpersonal and communication skills with excellent organization.
• Capable of standing for long periods and handling merchandise and stock.
• Detail-oriented with accuracy in fast-paced environments.
• Committed to upholding company policies, procedures, regulations, and standards.

Responsibilities

• Maintain Dior brand presence through collaboration and adherence to brand standards.
• Deliver personalized service and exceptional client experience with leased department store teams.
• Provide product knowledge and storytelling to elevate client experience and drive sales.
• Build relationships with leased department store sellers through ongoing communication.
• Train and provide styling guidance to leased department store teams.
• Execute visual merchandising standards per Dior guidelines.
• Handle POS transactions accurately and manage daily boutique operations.
• Oversee inventory accuracy with cycle counts, stock audits, and communications of discrepancies.
• Complete daily and weekly reporting including sales and banking reconciliation.
• Support overall boutique operations ensuring compliance with company policies, safety and standards.

Skills

Retail operations

Full-time availability

Communication skills

Customer service

Attention to detail

Job description

Working with the Saks team , the Dior Shoe Ambassador is responsible for the day-to-day sales support, client journey & recruitment , and operational & visual merchandising support of the Dior shoe business .

Job responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related Dioroutine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of Dioroutine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Profile

Requirements

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Additional information

The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts