Dining Services Operation Manager

Goodwin Living; Alexandria (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

Tuition Assistance

Citizenship/DACA help

ESL tutoring

Staff Emergency Grants

Free meals

Job summary

The TVA Dining Services Operations Manager at Goodwin Living’s View Alexandria campus leads the Front of House Dining Services team, directing hiring, training, and daily service while ensuring high standards, safety, and cost controls.

You will oversee catering and Lemon Tree retail operations, collaborate with the Executive Chef on menu development, engage residents, manage scheduling and payroll support, and drive programs that deliver excellent dining experiences in compliance with all

Qualifications

• Five+ years of food service management experience, preferably in upscale dining or retail settings.
• Experience in retirement living food management is a plus.
• Solid cash handling and tracking procedures.
• Serve Safe Food Protection certification.
• Strong financial management experience.
• Experience training front line staff.
• Experience with multi-level management teams is a plus.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Publisher.
• Experience developing dining programs and procedures.
• Understanding of the flow of operations for a dining establishment.
• Ability to analyze data and share findings with management.
• Excellent customer service and communication in English.

Responsibilities

• Oversee Front of House Dining Services team; hiring, evaluations, training, and daily service.
• Act as Catering Manager; oversee catering operations and pricing, staffing, and events.
• Oversee Lemon Tree retail store operations, including staffing and inventory.
• Manage Health Care and Assisted Living Dining Services operations and ensure regulatory compliance.
• Collaborate with Executive Chef on menu development, production, and presentation.
• Engage residents on dining areas and track feedback on service and food quality.
• Train team members in customer service, portioning, cashier skills, safety and sanitation.
• Schedule staff and assist with payroll.
• Assist with interviewing, onboarding, training, and coaching.
• Support menu planning, advertising, and day-to-day service planning.
• Manage cash handling and records for retail and catering.
• Implement service and program improvements for quality dining.
• Coordinate with production team to align production practices and finances.

Skills

Food service management

Cash handling

Training & development

Microsoft Excel

Microsoft Word

PowerPoint

Publisher

Menu planning

Data analysis

Customer service

English communication

Serve Safe

Financial management

Staff training

Team leadership

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Publisher

Job description

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team - it's a global family of individuals who represent more than 70 countries.

Goodwin Living Is Proud To Be Recognized As a Top Workplace In The Greater Washington, D.C. Region By The Washington Post Every Year Since 2019 - And Now Nationally By USA Today. Since 2022, We’ve Also Been Annually Recognized As One Of The Top 100 Employers For Interns By The Top Virginia Employers For Intern Awards. These Honors Are Based Entirely On Feedback From Our Team Members, Gathered Through An Annual Third-party Survey.

Here’s What They Say Makes Us Stand Out

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

Job Summary

The incumbent reports directly to The View Alexandria (TVA) Dining Services Director. Under the direction of the Dining Services Director, incumbent is responsible for maintaining high standards in service, resident relations, costs controls, staffing, safety, sanitation, training and special functions.

The pay for this role is $70k-$75k

The schedule is roughly 11am-7pm and rotates weekend support with other dining leaders

Job Duties

• The TVA DS Operations Manager provides day to day oversight and direction of the Front of House Dining Services Team, including hiring, performance evaluations, training, and day to day service.
• Serves as Catering Manager, providing direct oversight of all catering operations, interfacing with internal, external, and home office catering clients, maintenance of up to date catering menus and pricing, staffing, direct oversight of catered events.
• Provides direct oversight of all Retail Operations related to the Lemon Tree retail store, including staffing, inventory management, presentation
• Provides oversight and direction of all Health Care and Assisted Living Dining Services Operations, including staffing, training, performance evaluations, and ensuring that service and operations exceed regulatory expectations and meet all Goodwin Living guidelines.
• In collaboration with (and in the absence of) the Executive Chef, the TVA DS Operations Manager ensures the Back of House and Front of House exceed regulatory expectations, and shares responsibility for oversight of menu development, food preparation and presentation, service, tracking resident satisfaction and engagement, sanitation, and team development.
• Circulates in dining areas and on Assisted Living and HCC floors during meal periods to engage residents directly, and track resident and guest comments pertaining to service and food quality.
• Trains team members in customer service, proper portioning, cashier skills as well as safety and sanitation.
• Oversees the scheduling and job duties of team members daily to ensure proper coverage is provided, and assists with payroll.
• Assist with interviewing, hiring, orienting, training, evaluating and counseling of assigned team members.
• Assists BOH with planning, and monitoring of day to day service. Conducts routine team meetings. Participates in menu planning, writing and advertising.
• Provides direct management of cash handling and record keeping in relationship to retail operations and catering functions.
• Implements programs and special projects planned to provide quality service, food and service to residents, guests, and team members.
• Interacts daily with production team to assist in effective production practices and strong financial focuses.

Qualifications

• Minimum of five (5) years food service management; experience with retail or upscale dining experience a plus.
• Experience in retirement living food management is a plus
• Must have solid understanding of cash handling and tracking procedure
• Serve Safe Food Protection certification
• Must have solid experience with financial management
• Must have experience with training and development of front line staff
• Experience working with multi-level management teams is a plus
• Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must
• Must have experience developing dining programs and implementing procedures
• Clear understanding of the flow of operations for a dining establishment
• Ability to collect, analyze, and interpret data and share findings with appropriate management levels
• Must have outstanding customer service skills
• Exceptional written and verbal communication skills in English

Benefits

A sampling of our many benefits!

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.